"Exclude Categories" field issue

Hi,

Shop >> Sidebar & Page title >> “Exclude Categories” field won’t display. No caching plugin used.
Any solution ?

Thanks

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Hello,

Please provide the site admin access to the private area.

Best Regards

Thanks for your reply.

Hello,

Do you want to hide empty categories or to hide the categories at all from the title?

If you want to hide the categories, you should configure this option: https://prnt.sc/ty0cr1

Best Regards

Neither of the two. I want categories to be displayed under page title except some of them. What “Exclude Categories” is supposed to do I think.

Thank you Elise.

Hello,

Yes, this option excludes the categories from the shop page title: https://prnt.sc/ty7jz1

Please make sure you have the recent theme version 5.1.0. Please update all the related plugins.

Best Regards

Hi,

Wordpress, the theme, and all plugins are up to date.
It did it once, then reappeared and disappeared again.

Thanks

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You must be logged in to view attached files.

Hello,

Please provide the site admin access to the private area.

Best Regards

Thank you.

Best regards

Hello,

Have you solved the issue?

Best Regards

Hi,

No I didn’t. But as I said, I can’t provide admin access…

Thanks anyway.

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, we cannot help without access. Please move the cloned copy of the site to a staging platform.

Best Regards

Hi,

“Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue”

It didn’t solve the issue.

“Please move the cloned copy of the site to a staging platform”

Unfortunately no staging with the current hosting package.

Thanks anyway, I’ll figure out another way to exclude categories.
Have a nice day.

Regards

Ok. If you have any questions please feel free to contact us.

Best Regards

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