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Facebook & Google Login Failure
- This topic has 12 replies, 2 voices, and was last updated 3 years, 11 months ago by Elise Noromit.
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December 15, 2020 at 11:39 am #251120
Falah TechParticipantHi Team XTemos! Hope you are doing well.
We have go through both the Woodmart theme documentations of Facebook & Google Login.
For Facebook Login: https://xtemos.com/docs/woodmart/faq-guides/configure-facebook-login/
For Google Login: https://xtemos.com/docs/woodmart/faq-guides/configure-google-login/But don’t know where the settings for both are misconfigured!
What is the issue:
We are redirecting to both Facebook login as well as Google login pages but however after successfully login to respected accounts, the website redirects to “MY ACCOUNT” page And this page shows Login-Register tab. Means I am not signed in using Facebook or Google. So what we have misconfigured? Please kindly assist us with this.
Thanking You In Advance!
December 15, 2020 at 4:24 pm #251200
Elise NoromitMemberHello,
Please provide the screens of your account into the private area as well as the site admin access.
Best Regards
December 16, 2020 at 12:31 pm #251421
Falah TechParticipantHello Team XTemos, Thanks for your response & valuable time.
Please find the requested data in the Private Section.
Attachments:
You must be logged in to view attached files.December 17, 2020 at 6:34 am #251632
Falah TechParticipantHello Team XTemos, Hope you are doing well!
This is the gentle reminder regarding the issue we are facing.
Hope the team is busy resolving the issue. Please response to our concern as soon as possible. Since we need to resolve this issue on an urgent basis.December 17, 2020 at 2:57 pm #251815
Elise NoromitMemberHello,
I do apologize for the delay, please provide your FTP.
Best Regards
December 18, 2020 at 6:25 am #251981
Falah TechParticipantHello Team XTemos, Thanks for your response. Please try to resolve this on urgent basis. Since it’s 2 days I got reply from your side without any solution & after taking too long to respond the team still asking for FTP. So please try to resolve as soon as possible. Also please explain us the problem due to which this login issue causes.
Please find the FTP Details attached in Private Section.
Thanking you for all your support & giving your precious time in resolving our issues.
December 18, 2020 at 12:06 pm #252090
Elise NoromitMemberHello,
Please provide the password, you have forgotten to give.
Best Regards
December 18, 2020 at 12:53 pm #252123
Falah TechParticipantOh really sorry for that. Please find it in PVT Section.
Please try to resolve the query on highest priority.
Thanks in Advance!
December 19, 2020 at 12:41 pm #252351
Elise NoromitMemberHello,
Please add as admin in the Facebook application and provide updated site admin access.
Best Regards
December 21, 2020 at 6:39 am #252633
Falah TechParticipantHi team XTemos!
Thanks for your support & time in resolving our queries.We have added as an admin in the Facebook application. Please accept the admin role and do the needful. Also provided the updated site admin access in private section.
December 21, 2020 at 8:31 am #252671
Elise NoromitMemberHello,
You have updated the access but they are not workable. http://prntscr.com/w6yr7m
Best Regards
December 21, 2020 at 8:38 am #252675
Falah TechParticipantOk I got what is wrong with the credentials. Please find the updated credentials in private section.
December 21, 2020 at 4:52 pm #252840
Elise NoromitMemberHello,
The problem is caused by custom code in the Child theme, please delete it.
Best Regards
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