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Falal error after upgrade Woodmart to 4.5.0 version

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #174990

    Webmeshtar
    Participant

    Hi there,

    we try to update Woodmart to v.4.5.0 form v4.4.0 but following error pop up:
    Fatal error: Cannot declare class XTS\Singleton, because the name is already in use in /home/sohoonline/playground.soho-online.eu/wp-content/themes/woodmart/inc/classes/Singleton.php on line 15

    Could you please help us with this? Thank you.

    #174994

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it?

    Thank you in advance

    #175010

    Webmeshtar
    Participant

    OK. I disable all unrelated plugins.

    #175011

    Artem Temos
    Keymaster

    We can’t pass your server authentification. Please, check your password or temporarily disable it.

    #175030

    Webmeshtar
    Participant

    Ok.Try now.

    #175032

    Artem Temos
    Keymaster

    Now we can’t enter your Dashboard. Please, provide us the correct access data.
    Also, try to update to the latest version 4.5.1 that was just released.

    #175047

    Webmeshtar
    Participant

    Hi, no luck with 4.5.1. ๐Ÿ™

    #175067

    Artem Temos
    Keymaster

    We see that your current version is 4.4.0 and you are running a child theme. Please, switch to the parent and update it to the latest version.

    #175072

    Webmeshtar
    Participant

    Yes,and when we update to 4.5.1. with Woodmart as active theme and then switch to child theme error occure.

    #175080

    Webmeshtar
    Participant

    And fatal error is…

    #175081

    Artem Temos
    Keymaster

    But it most likely that it is some problem with the custom PHP code you have added to your child theme, not our theme’s core code. You need to fix or remove your code completely from the child theme.

    #175085

    Webmeshtar
    Participant

    Probably not, because we change only css …we will try clean install and then we will see.

    #175110

    Artem Temos
    Keymaster

    OK, contact us if you will have any other questions.

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Viewing 13 posts - 1 through 13 (of 13 total)