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Fatal error

Viewing 22 posts - 1 through 22 (of 22 total)
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  • #57848

    betterend
    Participant

    Hi,
    kindly i have problem editing products and i get the followig message in the borwser

    Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 1072680960 bytes) in /home/whiskers/public_html/wp-includes/functions.php on line 3729

    I have increased the php memory but still getting the same problem.

    I appreciate your kind support on this isse.

    #57851

    Artem Temos
    Keymaster

    Hi,

    This error says that server memory limit size is not enough for your website. Contact your hosting provider for help in this question. They should increase it.

    Regards

    #57862

    betterend
    Participant

    Hi,

    yes, they have increased it to 2048MBs. but still, have the same issue.

    #57863

    Artem Temos
    Keymaster

    Hi,

    It means that you did it incorrectly since this error clearly states that there is no enough memory. Try to contact your hosting provider for help.

    #57867

    betterend
    Participant

    thank you. I will check with them again.

    #57875

    Artem Temos
    Keymaster

    OK, contact us if you will have any extra questions.

    #58343

    betterend
    Participant

    Hi,

    I have checked with the hosting provider and they said the following:

    “”Thank you for your patience on the matter I have reviewed the current configuration of your application and the memory limit is currently set to 1GB as you can verify from the line in the wp-config.php file:

    > define(‘WP_MEMORY_LIMIT’, ‘1024M’);

    which is already a very high value for a WordPress based application, however, it seems that the same is still not high enough for the process to be executed as can be verified from the error message:

    > Allowed memory size of 1073741824 bytes exhausted (tried to allocate 568332288 bytes)

    as you can see from the output above the memory limit of 1024MB has was not enough and the application tried to allocate another 568 MB

    I have then increased the memory limit to 2GB as you can verify from the following line:

    > define(‘WP_MEMORY_LIMIT’, ‘2048M’);

    However, the application once again threw the error as you can verify from the output below:

    > Allowed memory size of 2147483648 bytes exhausted (tried to allocate 1205866496 bytes)

    As you can see from the output above the process exhausted the 2GB of memory and tried to allocate another 1.2GB

    It seems that regardless of the limit that you place from the process the same is trying to allocate more and more ram each time allocating 50% more ram which is definitely not normal.

    With that in mind, my recommendation is to review this matter with the assistance of a certified web developer which will be able to review your application and further investigate why the processes of your application are using so much ram.”

    I appreciate if would mind please let me know how can i solve this problem.

    Thank you,

    #58369

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #58410

    betterend
    Participant

    Hi,

    Kindly find my credentials in the private content

    #58421

    Artem Temos
    Keymaster

    Sorry, but we can’t access this page https://gyazo.com/b57dcaa2f0e5ba41becf3f7d0d8fee2d

    #58429

    betterend
    Participant

    can you please try now

    #58432

    Artem Temos
    Keymaster

    We still see the same error on that page.

    #58449

    betterend
    Participant

    Would you mind please try now it was blocked by wordfence, i have unblock it

    Thank you,

    #58452

    Artem Temos
    Keymaster
    #58457

    betterend
    Participant

    I’m sorry please try the below credentials the previous ones were not saved.

    #58460

    Artem Temos
    Keymaster

    Could you please also disable all external plugins that are not related to our theme?

    Thank you

    #58462

    betterend
    Participant

    Hi,

    I have disabled all unrelated plugin excep for Woocommrce and alidropship plugin so you can see the products.

    Thank you

    #58463

    Artem Temos
    Keymaster

    Now the product editing working correctly. Could you please check?

    #58465

    betterend
    Participant

    yess!! thank you, what was the problem?

    #58473

    Artem Temos
    Keymaster

    The problem is in some of the installed plugins. You can try to enable them one by one to see which one causes this PHP error.

    #58476

    betterend
    Participant

    Hi,

    I found the plugin below that makes this error, is there a way to fix it.

    WooCommerce Product Variations Per Page

    Thank you,

    #58488

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out.

Viewing 22 posts - 1 through 22 (of 22 total)

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