Home › Forums › WoodMart support forum › FATAL ERROR FATAL ERROR This topic has 19 replies, 3 voices, and was last updated 6 years, 2 months ago by Artem Temos. Viewing 20 posts - 1 through 20 (of 20 total) Author Posts December 21, 2018 at 4:25 am #97464 Frank33Participant I installed the theme but there is this error Attachments:You must be logged in to view attached files. December 21, 2018 at 7:12 am #97475 Artem TemosKeymaster Hello, Thank you so much for contacting our support center. Be sure that you have installed all the required plugins. Follow our video tutorial to install the theme properly https://www.youtube.com/watch?v=q4tU5TAZtIk Kind Regards XTemos Studio December 22, 2018 at 1:45 am #97698 Frank33Participant the plugins are installed I must install basic or full import ? At the moment I already have pages, articles, products but if I install basic or full import they are eliminated ? December 22, 2018 at 8:16 am #97712 Artem TemosKeymaster If you already have some pages, products and images, a part of our dummy content will not be imported correctly. It doesn’t matter which kind you will select: base or full. Regards December 23, 2018 at 4:27 am #97864 Frank33Participant So I can install Basic or full import and this does not cause delete and overwrite the articles, pages and products that exist on my website? December 23, 2018 at 8:04 am #97888 Artem TemosKeymaster Yes, it will not override your posts and articles but some part of our content will not be imported properly. December 25, 2018 at 7:21 am #98277 Frank33Participant Hi Base dummy content is successfully imported and installed but it does not work Attachments:You must be logged in to view attached files. December 25, 2018 at 8:50 am #98286 Artem TemosKeymaster It seems that you don’t have the WooCommerce plugin installed. If you have it, please, send us your admin access so we can check what is wrong. December 25, 2018 at 9:53 am #98295 Frank33Participant Ok December 25, 2018 at 10:18 am #98297 Elise NoromitMember Hello, You have not set the Woodmart theme. Your active theme is Flatsome http://prntscr.com/lzagvc Best Regard s December 26, 2018 at 6:10 am #98418 Frank33Participant Yes I know Since I receive traffic I can not keep the Woodmart template active. can you activate it when you are in assistance? December 26, 2018 at 7:24 am #98435 Artem TemosKeymaster Yes, we tried to activate our theme and it works correctly without any errors. December 26, 2018 at 7:26 am #98438 Frank33Participant the error is when you view the products ! try again December 26, 2018 at 7:28 am #98439 Artem TemosKeymaster Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it? Thank you in advance December 26, 2018 at 7:52 am #98444 Frank33Participant ok disable all plugins December 26, 2018 at 7:53 am #98445 Artem TemosKeymaster You didn’t disable all plugins and we can’t connect with this data https://gyazo.com/0d86afcba880cf1ffdba6da5f75ea730 December 26, 2018 at 7:57 am #98446 Frank33Participant sorry try again now December 26, 2018 at 8:27 am #98451 Artem TemosKeymaster Please, disable all external plugins that are not related to our theme. December 26, 2018 at 8:31 am #98455 Frank33Participant done December 26, 2018 at 8:35 am #98457 Artem TemosKeymaster You need to update the WooCommerce plugin to the latest version as first. You have an outdated version of the plugin. Author Posts Viewing 20 posts - 1 through 20 (of 20 total) You must be logged in to create new topics. Login / Register
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