Fatal error when upgrading Dokan to version 4+

[Luke Nielsen]

Hello,

I am experiencing a critical error when trying to update Dokan to version 4+ on my website. Below is the error message:

Error Details
=============

I am using Woodmart child theme, and I suspect there may be an issue with compatibility between Dokan and my theme.

Could you please advise on how to resolve this issue? If there are any required steps for troubleshooting, I would be happy to follow them.

Looking forward to your response!

Best regards,
Zmicier

• This topic was modified 2 months, 1 week ago by Luke Nielsen.

Hi,

Thank you for looking into my issue!

I just realized that my previous message contains sensitive server path information that I would prefer not to be publicly visible. Could you please delete or redact my original message to remove the file paths and domain references?

Let me know if you need a revised version of the issue report with redacted details.

Thanks again for your help and understanding!

Hello,

Enable the parent theme and then try to update the plugin.

Let me know the result.

Kind Regards

Hi, Luke

Thanks for the suggestion — after switching to the parent theme, I was able to update Dokan successfully.

Is there anything I should do now to make sure the child theme remains compatible with future Dokan updates? Or do you recommend any best practices in such cases?

Best regards,
Zmicier

I wanted to follow up on this issue. After switching to the parent theme, I was able to successfully update the Dokan plugin to version 4+. However, once I reactivated the Woodmart child theme, the critical error appeared again.

So it seems the problem is not resolved, and there is likely something in the child theme that is incompatible with the latest version of Dokan.

Could you please help me investigate what specifically is causing this conflict in the child theme?

Hello,

Sorry for the delay.

If the child theme causes the issue, it means that the issue is in your 3rd party code that is defined in the child theme. Remove that custom code, and recheck the issue.

Kind Regards

Hello,
Thank you for your reply. Everything is working fine now.

Best regards,
Zmicier

Hello Zmicier,

Thank you for confirming that everything is now working fine. If you have any more questions or need further assistance in the future, feel free to reach out.

Best regards

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