Favorites bug in the COUNT number

Dear,

I have a bug with the Favorites counter in the header. It shows 1 unit more than what’s really in the favorites.

– I cleared cache everywhere (browser, WP Rocket, Cloudflare) but that doesn’t change anything.
– I disabled the Favorites feature and re-enabled it, no difference.
– I disabled all third-party plugins, no difference neither.

Can you please check what’s wrong?
Thanks

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On the same problem, today I opened the same website on my mobile phone (as visitor). What happened?

Initially the Favorites counter showed (2).
I refreshed the screen.
The counter reached went to (0).

Indeed, if I’m a first-time visitor, I’m supposed to see 0. Not 2.
Are you sure there is no issue on your Favorites counter with regards to cache?

Thanks
Simon

Hello,

I have checked the work of the “Wishlist” icon on your site and I didn’t see any problem with it. As you can see from the below video, everything works fine.

https://monosnap.com/file/HsxiPbRHF4V69I3X3MauFfoxU89xQn

If you ever want to discuss some questions, we’re here for you. Do not hesitate to reach out to us and let us know how we can make things right.

Kind Regards

[Jeriss Cloud Center]

No it doesn’t work fine, I’ve given you a video to prove that it doesn’t work fine.

Please investigate further, your answer is not sufficient for me. I’m proving you in the video (all plulgins and cache disabled) that there is a problem.

Create a customer account and check again, even across desktop & mobile

• This reply was modified 2 years, 9 months ago by Jeriss Cloud Center.

Another screenshot if you want, taken just now

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Hello,

I understood that you cleared the cache on your server but It looks more like your page is still cached. Products that are not updated on the “Wishlist” page indicate that the page is cached. Please, try to disable the “WP Rocket” plugin or find which one plugin still caches the page.

Looking forward to hearing from you.

Kind Regards

Dear Luke,

It seems that you are not reading what I’m saying along my ticket. I already told you previously in this ticket that I already disabled WP Rocket and ALL THIRD-PARTY PLUGINS (+ clearing cache absolutely everywhere), and the issue remained!

Therefore, can you please cease asking me to keep disabling while that is not the issue? I already did and given you VIDEO PROOF. I gave you admin access already in the first ticket, please investigate and fix this issue in WOODMART theme.

Thanks

Hello,

Could you please check this problem with our last WoodMart beta version? It will help to find and understand what causes the problem.

Kind Regards

Staging credentials below

Hello,

I checked your both sites and from my side everything is working fine. Please, describe how can I see this problem with the “Wishlist” icon.

https://monosnap.com/file/c1XNIHbZene1v0OeDOIcBV0A4Z3r6z

Kind Regards

[Author]

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