Few issues after updating the theme and plugins

Hi Team,

I have purchased your theme. Really nice theme.

But got few issues after updating the theme and plugins, WooCommerce 5.5.2, WPBakery Page Builder 6.7.0. (It was working fine before updating)

1. Even though I have changed the appearance screenshot, it’s not working. https://i.snipboard.io/lIPFtm.jpg
https://i.snipboard.io/8AeyNm.jpg

2. Theme information does not show. https://i.snipboard.io/BWJayK.jpg

3. Widget page is not loading. It’s empty. Error is display in the console. https://i.snipboard.io/rOg8Ju.jpg
https://i.snipboard.io/9cp5ix.jpg

4. Woocommerce home & customer pages are not loading. Empty. Same error displaying. https://i.snipboard.io/SZe4pK.jpg

Current WF version is 5.8. Could you please support me urgently as this is very critical and I have to submit this site to customer immediately?

Thanks in advance.

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

if the problem remains, even after the plugins are deactivated, please, check your site admin access in the private area. I cannot log in.

Make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

Best Regards

Hi Team,

Thank you very much.

I have deactivated all the plugins not related to the theme and switch to the parent theme. Yes you are right. There is an issue with SG Security plugin which has provided by SiteGround hosting provider. But this plugin I installed early and there was no issue. It came once update the theme

But still theme information are not showing. Other issues are sorted.
https://i.snipboard.io/aZ1jRs.jpg

There are the active plugins.
https://i.snipboard.io/1b0p2l.jpg

Could you please check the issue. The admin login which I have given is working fine.

I have received a mail.

—————-

Subject : [Damiex] Your Site is Experiencing a Technical Issue

Email:

Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with your theme, Woodmart.

First, visit your website (https://damiexc.com/) and check for any visible issues. Next, visit the page where the error was caught (https://damiexc.com/wp-admin/widgets.php?legacy-widget-preview%5BidBase%5D=woocommerce_product_categories&legacy-widget-preview%5Binstance%5D%5Bencoded%5D=YToxOntzOjU6InRpdGxlIjtzOjEwOiJDYXRlZ29yaWVzIjt9&legacy-widget-preview%5Binstance%5D%5Bhash%5D=7c1634a9d85140489d6548dd27b8bc6c&legacy-widget-preview%5Binstance%5D%5Braw%5D%5Btitle%5D=Categories) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

https://damiexc.com/wp-login.php?action=enter_recovery_mode&rm_token=V8WN6fLddLeOcRS2jzmJKs&rm_key=iiht2TPhdd3CmSF41j1ai6

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.8
Current theme: Woodmart Child (version 1.0.0)
Current plugin: (version )
PHP version 7.4.21

Error Details
=============
An error of type E_ERROR was caused in line 1176 of the file /home/customer/www/damiexc.com/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/template-tags.php. Error message: Uncaught Error: Call to a member function get_cart_contents_count() on null in /home/customer/www/damiexc.com/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/template-tags.php:1176
Stack trace:
#0 /home/customer/www/damiexc.com/public_html/wp-content/themes/woodmart/inc/modules/sticky-toolbar.php(265): woodmart_cart_count()
#1 /home/customer/www/damiexc.com/public_html/wp-content/themes/woodmart/inc/modules/sticky-toolbar.php(150): woodmart_sticky_toolbar_cart_template()
#2 /home/customer/www/damiexc.com/public_html/wp-includes/class-wp-hook.php(303): woodmart_sticky_toolbar_template(”)
#3 /home/customer/www/damiexc.com/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#4 /home/customer/www/damiexc.com/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#5 /home/customer/www/damiexc.com/public_html/wp-includes/general-template.php(3031): do_action(‘wp_footer’)
#6 /home/customer/www/damiexc.com/public_html/wp-includes/blocks/legacy-widget.ph

Hello,

When you enable the White label functionality, the theme information is absent.

Please ignore the error it does not influence the performance and we will fix it in our nearest update.

Best Regards

Hi,

Noted with thanks.

1. I have changed the appearance screenshot image on white label. But it has not changed on theme page. It worked well but, currently not working after theme update.

https://i.snipboard.io/lIPFtm.jpg

https://i.snipboard.io/8AeyNm.jpg

2. Also how can I stop auto update the theme?

Suggestion : With your new update please consider admin option to change theme information as well, like developer website and company name etc.

Thank you.

Hello,

We have fixed the issue with the screen and theme data.

You get the notification to update the theme and decide and update as soon as you decide and if you decide, there is no automatic update. WordPress is updated automatically, the theme is updated when you press “update”

Best Regards

Hi,
Issue has sorted. Thank you very much for your support. 🙂
If possible please facilitate my suggestion as well.
Suggestion : With your new update please consider admin option to change theme information as well, like developer website and company name etc.

Thank you.:)

Hi Team,

There is another issue.

When I access the system as a guest (without login – turn off maintenance and see) and click on a product ‘select option’
https://i.snipboard.io/f7MWbL.jpg

it’s not showing like this
https://i.snipboard.io/lYEHQ1.jpg

It’s directly navigates to the product page.
https://i.snipboard.io/JaiKM3.jpg

When I logged in, Its perfectly working.

Also as guest can’t add to cart even after select the color
https://i.snipboard.io/nGTCZr.jpg

I must have missed some configuration. Please support.

https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492/comments?page=335&filter=all#comment_27030396

Thank you.

New topic created #309789.

Hello,

I have sent the reply to your new topic. No need to duplicate the topics. Please settle the page URL and let us know if the problem persists.

Best Regards

[Author]

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