Filter by brand doesn’t work.

Need support,
1.Filter by brand doesnt work in our site
2.Sometimes the product image doesn’t appear, but when the mouse pointer passes over it, it appears.

FTP access

Hello,

01. I have added the brand in the shop page widget area from Appearance> widgets, and the filter by brand is showing fine.

See Screenshot for clarification: https://postimg.cc/dDZrvqHf

Please check your site and check the issue. If you have any questions, feel free to contact us.

02. I have checked your site, and it is showing fine.

Please try to clear all types of cache (browser, server, CDN), and double-check the issue.

Best Regards

what i mean is i can’t make filter by brand in this link https://galindo.co.id/brand/fender/fender-guitar/

( https://prnt.sc/l9FqhCRJ5HpY )

( https://prnt.sc/pjfynOzp6gnq )

please check,thanks

Hello,

Navigate to Appearance > Widgets > Expand Brand attribute widget and select the query type “OR”: https://ibb.co/44KWYwm

Best Regards

because this in link parent guitar category,i want the brand filter only show all guitar brands,not all brands https://prnt.sc/kQLo557Ze2vT
i want to create filter by categories for electric guitar,accoustic guitar,travel guitar,etc
https://prnt.sc/HP-_kO7ZgOEL

Hello,

When you visit a specific brand archive page such as:
https://galindo.co.id/brand/fender/fender-guitar/

The Brand Filter widget only displays brands that are available within the currently filtered product set. Since this page is already filtered by the Fender brand and the products in this archive belong only to that brand, there are no additional brands available to display in the filter. Therefore, the widget may show only Fender or no brand options at all, which is the expected behavior. If you want to show all the brands, then you need to change the query type “OR” in the widget settings

Regarding your request to filter products by Electric Guitar, Acoustic Guitar, Travel Guitar, etc., these should be configured as product categories (or another taxonomy used for product organization) rather than brands. To achieve this, you can add the Categories Filter widget to the sidebar.

Best Regards

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