Filter by brand widget not work

I keep trying to put the filter widget by brand on the shop page, but it doesn’t appear. am i wrong somewhere?
Please see the video:
1. your theme: https://gyazo.com/976544b735b43b5875fc2e72a71aee10
2. My site: https://gyazo.com/b998f86cd5d96438bbaa35140036101c
3. my site not show widget: https://gyazo.com/dae2774998aaf4f6d29166547bc2afea

Thank you

Hello,

Could you please once try deactivating all the third party Plugins on your Site remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

ok, I did what you told me, I disabled all the modules and code from the snippets and it still doesn’t work, I left you the data privately for verification
Thank you

Hello,

There was a lookup table issue on your Site under the WooCommerce Settings which has now been adjusted and now the Brand Filter is appearing fine on your Site: https://snipboard.io/J6CGRu.jpg

Please check back your Site after completely clearing browser and server cache.

Best Regards

perfect thank you very very much…ticket close

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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