Filters are not working on mobile
-
Hello,
My filters are not working on mobile, they are not opening. There is an attachment.
I’ve disabled all the plugins but it still doesn’t work.
Can you help?
Attachments:
You must be
logged in to view attached files.
Hello,
Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.
Best Regards,
Hello,
I’ve sent the details.
Hello,
I have checked your site and the “Show Filters” button is working fine on your site on mobile devices.
See Screenshot for clarification: https://postimg.cc/hzdLCRhw
Check back your site after completely clearing the browser cache and check the issue.
Best Regards,
Hello,
If you use inspect option on desktop, than it works, if you use actuall mobile phone, it doesn’t work.
Also, if you use inspect option from the start as mobile, (not only when you load the page),on guest account, than you can see it is not working.
Please check again on mobile phone
Hello,
I have checked your site on a real mobile device and it is working fine.
See Screenshot for clarification: https://postimg.cc/VJLLnNnP
Please let me know which device and browser you are using so I can investigate further.
Best Regards,
Hello,
The filters are not working on any of our phones (diferent brands Android) and google browser. I’m sending you the link in private content so you can see video from the phone. Icon just turns grey after click and nothing happens after multiple clicks.
Hello,
Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know I will further check and give you a possible solution.
Best Regards,
Hello,
I’ve deactivated all the plugins and established that Rank Math SEO is the problem.
I’ve been using this plugin from the start and never have any issues. Why is the problem now?
Can you help me fix this?
Hello,
Sometimes, issues with plugins can be resolved by adjusting the plugin’s settings. You can try reactivating the plugin and carefully reviewing its configuration options to see if there are any settings causing conflicts. Make sure it’s configured correctly for your specific setup.
If you want to continue using this plugin and can’t resolve the issue on your own, consider reaching out to plugin’s support for assistance. They might be able to help you troubleshoot and configure the plugin correctly.
Best Regards,
.
