Filters duplicate selections

Hello,

We have used the layout option for our product archive pages and we have used exclusively the widgets provided by woodmart ( Product categories, Filters Area, Archive Products ). We have the ajax shop enabled.

The steps to recreate the problem

1. Select a sorting option, for example Highest to lowest price
2. Navigate to another sub category via the Product Categories
3. Press the back button on the browser to view the previous page

Now the Highest to lowest sorting option is duplicated in the filter and keeps duplicating even more times if we follow the steps again.

For now we have solved this issue by disabling the ajax shop and switching the filters to change on button click, but we can revert it if you want.

Thank you in advance

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the wp logins details so i will check and give you a possible solution.

Best Regards.

I have set up a staging site with only Woodmart enabled (plus its essential plugins), just to check this issue. The bug still appears, as expected.

You can check it here:
https://www.loom.com/share/ed316b4c0f9d436dbc6661448ac4237d?sid=3f399fba-2d0d-4b9e-8d9b-2d253f3d0f79

Please have in mind that AJAX shop should be enabled AND the filters widget should load inside a Layout https://prnt.sc/yJnudVPlbV1i

Please have a look and let me know for a possible solution.

Thanks

Hello,

You can fix it by applying patch # 532787. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

I applied the patch but it does the same thing.
https://prnt.sc/q0kdjsF0DV8K

Video attached below

Could you please have a look again?
Thanks

We just tested this on your website and it works well. Please, clear your browser cache and test how it works https://monosnap.com/file/g3TkIG2vuobglnQo7Xd4b4UMkzlwry

Kind Regards

Hmm, probably JS file was cached. It seems to be working fine now. If I notice anything strange about this issue, I will contact you again.

Thank you!

Sounds Great! that your issue has been solved.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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