Filters not showing on shop page

Hi doai.junji,

I’ve fixed your issue. Please check your site again.

Regards,

I checked but it’s still not fixed.

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Hi doai.junji,

To assist you in the best possible manner, I kindly ask that you provide me temporary FTP info (server, username, password, port) to Private Content area, I need to enable debug log and this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

ftp information in private content.
Please check it.

Hi doai.junji,

Admin credential is incorrect, please check again https://prnt.sc/8sYkTwBytPms

Regards,

The information is correct.
Perhaps the port number is incorrect.

How is the situation? Have you accessed FTP?
There seems to be a site display error at the moment.
Did you do something with the “Digicra” plugin?

Hi doai.junji,

I tried few times but it still doesn’t work.

Also, the issue caused by the Dokan plugin. I just deactivate plugins only, please check FTP account again or provide me hosting account, I can access to Cpanel and get the site back to normal.

Regards,

I logged in in recovery mode and enabled the Dokan plugin.
However, no products are displayed.
When I check the “Images” category, nothing is displayed, so please fix this.

Also, regarding the FTP information, it appears that the “Port number” has not been entered in the screenshot you shared.
I have also shared the correct FTP information.

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I can’t see any products in each category…

We are experiencing various issues due to disabling the Dokan plugin.
I am unable to log in to registered vendors.
Login information is listed in private content.

Hello doai.junji,

I’ve passed this topic to one of our developers, and I will let you know once get an answer.

Thanks for your patience.

Regards,

Thank you for your time.
We hope to have the problem resolved as soon as possible.

Hi doai.junji,

Thanks for your patience.

Our developer tried to deactivate Dokan plugin and faced fatal error. And the FTP account still didn’t work. Please check FTP account again so we can check more deeply.

Regards,

When the Dokan plugin is disabled, the digicra plugin used for customization is affected and an error occurs. We have temporarily disabled the digicra plugin, so no errors are occurring.

We have also listed the FTP information in the private content again.

The information here is correct.

Hi doai.junji,

Thanks for details.

When plugin digicra is disabled, both issues have been resolved.

Unfortunately, it requires complicated customization to make it work, which is out of our basic support.

Thanks for understanding our limitations. Let me know if you have any questions.

Kind Regards

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