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Filters not working

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #487631

    niek
    Participant

    When we use the filters on the Woodmart website, they do not work. For example, when we click on the colour brown, we still see all the products here not just the 10 that have the color brown as a variant, but the filter column indicates that there are only ten products that apply.

    Please find the attached screenshot as an example.

    Do you know what might cause this issue?

    Attachments:
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    #487687

    Hello,

    Try to go to WooCommerce -> Status -> Tools and regenerate product lookup tables.
    Then check back.

    If the issue still occurs then provide the admin panel login details of the website.

    Best Regards

    #487943

    niek
    Participant

    Hello,

    Thank you for the feedback, it unfortunately did not resolve the issue. Please find the login information below.

    #487955

    Hello,

    Please send me the URL of WP admin so I will access your site and help you accordingly.

    Best Regards.

    #487957

    niek
    Participant

    Hello,

    #488074

    Hello,

    Your issue has been resolved. Check back your site after completely clearing the browser cache.

    Best Regards.

    #488792

    niek
    Participant

    Hello,

    We are currently still experiencing the issue, even in incognito mode. Please find the attached screenshot.

    Attachments:
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    #488849

    Hello,

    Now check back your site after completely clearing the browser cache.
    Screenshot for clarification:
    https://postimg.cc/cg4Z6kMT
    https://postimg.cc/47MMZW8Y

    Best Regards.

Viewing 8 posts - 1 through 8 (of 8 total)