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Home / Forums / WoodMart support forum / fix loading plase wait

Home › Forums › WoodMart support forum › fix loading plase wait

fix loading plase wait

  • This topic has 4 replies, 2 voices, and was last updated 3 years, 1 month ago by Elise Noromit.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • April 8, 2022 at 6:22 pm #367086

    sanitaire
    Participant

    Hello, when I change my logo it does not change and I get a message, please wait for more than 20 minutes, same problem
    picture of the problem
    https://snipboard.io/4jF0vy.jpg

    April 8, 2022 at 9:11 pm #367103

    sanitaire
    Participant

    ??

    April 9, 2022 at 1:49 am #367132

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I cannot enter your site and check.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    If you use the child theme, switch to the parent theme.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, check your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    April 9, 2022 at 10:09 am #367175

    sanitaire
    Participant

    I did this and the same problem when I change my logo it does not work

    Attachments:
    You must be logged in to view attached files.
    April 10, 2022 at 8:14 pm #367379

    Elise Noromit
    Member

    Hello,

    Sorry for the delay.

    I still cannot enter the site. please deactivate all the plugins except those I mentioned and let me know.

    Best Regards

  • Author
    Posts

Tagged: change, logo

Viewing 5 posts - 1 through 5 (of 5 total)
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