font family doesn't show correctly

Hi there,
I have set all the font family to be Garmond, serif.
But it doesn’t show on product page

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Hello,

Please check the font of the Elementor elements https://prnt.sc/ubgfrz they override the theme settings.

Best Regards

Hi there,
I have closed the Elementor plugin and add a new product but still can’t show the font family correctly.

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Hello,

Please provide your site admin access to the private area.

Best Regards

Hi there,
the access information is in private sector.

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

if the problem remains, even after the plugins deactivated leave the plugins to deactivated for us to check and provide your site admin access to the private area.

If you cannot keep the site without the plugins confirm the permit for us to deactivate for the while of checking what may take up to 15 minutes.

Best Regards

Hi there,

I have changed the theme to parent one and turned off all the plugins not related to the theme but still can’t get proper font family.

It’s ok for us to let you turn off all the plugins you want to help us detect the issue.

Thanks!

Hello,

Have you checked if this font supports the language?

Best Regards

Hi there,
yes, I’m sure that font supports Chinese. Besides you can check English. As I reopen simple ssl plugin, I found some of the font can show correctly but the title of the product page and the menu items on the header still wrong.

Hello,

Please find this file woodmart/inc/options/controls/typography/class-typography.php and replace with this one: https://drive.google.com/file/d/1Wj6pZIgiHnRUrmcklEuuKoCvW6ot_OFW/view?usp=sharing

Then save the Theme Settings.

Best Regards

Hi there,
It worked! Many thanks!

You are welcome! If you have any questions please feel free to contact us.

Best Regards

Hi there,

Thanks for your help. Unfortunately, I found the Chinese font doesn’t show correctly on mobile device.

Thanks!

Hello,

Please remove all the custom CSS that is setting fonts on all the pages where you have added https://prnt.sc/ug29l3

Best Regards

Hi there,
I have removed all the font-family in each page’s costume css but both desktop and mobile can’t show correctly.

Hello,

Please provide the screen how it should be and how it is. I am checking desktop and mobile I see that the font has been applied. https://prnt.sc/uhl77i

The same is on mobile.

Best Regards

[Author]

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