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font family doesn't show correctly
- This topic has 15 replies, 2 voices, and was last updated 4 years, 4 months ago by Elise Noromit.
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September 4, 2020 at 8:17 am #223560
ericParticipantHi there,
I have set all the font family to be Garmond, serif.
But it doesn’t show on product pageAttachments:
You must be logged in to view attached files.September 4, 2020 at 10:59 am #223609
Elise NoromitMemberHello,
Please check the font of the Elementor elements https://prnt.sc/ubgfrz they override the theme settings.
Best Regards
September 7, 2020 at 2:06 am #224096
ericParticipantHi there,
I have closed the Elementor plugin and add a new product but still can’t show the font family correctly.Attachments:
You must be logged in to view attached files.September 7, 2020 at 10:22 am #224202
Elise NoromitMemberHello,
Please provide your site admin access to the private area.
Best Regards
September 8, 2020 at 12:09 am #224402
ericParticipantHi there,
the access information is in private sector.September 8, 2020 at 8:33 am #224479
Elise NoromitMemberHello,
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins deactivated leave the plugins to deactivated for us to check and provide your site admin access to the private area.
If you cannot keep the site without the plugins confirm the permit for us to deactivate for the while of checking what may take up to 15 minutes.
Best Regards
September 8, 2020 at 9:24 am #224504
ericParticipantHi there,
I have changed the theme to parent one and turned off all the plugins not related to the theme but still can’t get proper font family.
It’s ok for us to let you turn off all the plugins you want to help us detect the issue.
Thanks!
September 8, 2020 at 11:34 am #224554
Elise NoromitMemberHello,
Have you checked if this font supports the language?
Best Regards
September 8, 2020 at 2:13 pm #224622
ericParticipantHi there,
yes, I’m sure that font supports Chinese. Besides you can check English. As I reopen simple ssl plugin, I found some of the font can show correctly but the title of the product page and the menu items on the header still wrong.September 9, 2020 at 8:31 am #224795
Elise NoromitMemberHello,
Please find this file
woodmart/inc/options/controls/typography/class-typography.php
and replace with this one: https://drive.google.com/file/d/1Wj6pZIgiHnRUrmcklEuuKoCvW6ot_OFW/view?usp=sharingThen save the Theme Settings.
Best Regards
September 9, 2020 at 8:44 am #224799
ericParticipantHi there,
It worked! Many thanks!September 9, 2020 at 10:21 am #224834
Elise NoromitMemberYou are welcome! If you have any questions please feel free to contact us.
Best Regards
September 11, 2020 at 8:59 am #225415
ericParticipantHi there,
Thanks for your help. Unfortunately, I found the Chinese font doesn’t show correctly on mobile device.
Thanks!
September 12, 2020 at 12:45 pm #225702
Elise NoromitMemberHello,
Please remove all the custom CSS that is setting fonts on all the pages where you have added https://prnt.sc/ug29l3
Best Regards
September 15, 2020 at 1:10 am #226242
ericParticipantHi there,
I have removed all the font-family in each page’s costume css but both desktop and mobile can’t show correctly.September 15, 2020 at 10:49 am #226375
Elise NoromitMemberHello,
Please provide the screen how it should be and how it is. I am checking desktop and mobile I see that the font has been applied. https://prnt.sc/uhl77i
The same is on mobile.
Best Regards
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