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font family doesn't show correctly

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #223560

    eric
    Participant

    Hi there,
    I have set all the font family to be Garmond, serif.
    But it doesn’t show on product page

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    #223609

    Hello,

    Please check the font of the Elementor elements https://prnt.sc/ubgfrz they override the theme settings.

    Best Regards

    #224096

    eric
    Participant

    Hi there,
    I have closed the Elementor plugin and add a new product but still can’t show the font family correctly.

    Attachments:
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    #224202

    Hello,

    Please provide your site admin access to the private area.

    Best Regards

    #224402

    eric
    Participant

    Hi there,
    the access information is in private sector.

    #224479

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated leave the plugins to deactivated for us to check and provide your site admin access to the private area.

    If you cannot keep the site without the plugins confirm the permit for us to deactivate for the while of checking what may take up to 15 minutes.

    Best Regards

    #224504

    eric
    Participant

    Hi there,

    I have changed the theme to parent one and turned off all the plugins not related to the theme but still can’t get proper font family.

    It’s ok for us to let you turn off all the plugins you want to help us detect the issue.

    Thanks!

    #224554

    Hello,

    Have you checked if this font supports the language?

    Best Regards

    #224622

    eric
    Participant

    Hi there,
    yes, I’m sure that font supports Chinese. Besides you can check English. As I reopen simple ssl plugin, I found some of the font can show correctly but the title of the product page and the menu items on the header still wrong.

    #224795

    Hello,

    Please find this file woodmart/inc/options/controls/typography/class-typography.php and replace with this one: https://drive.google.com/file/d/1Wj6pZIgiHnRUrmcklEuuKoCvW6ot_OFW/view?usp=sharing

    Then save the Theme Settings.

    Best Regards

    #224799

    eric
    Participant

    Hi there,
    It worked! Many thanks!

    #224834

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

    #225415

    eric
    Participant

    Hi there,

    Thanks for your help. Unfortunately, I found the Chinese font doesn’t show correctly on mobile device.

    Thanks!

    #225702

    Hello,

    Please remove all the custom CSS that is setting fonts on all the pages where you have added https://prnt.sc/ug29l3

    Best Regards

    #226242

    eric
    Participant

    Hi there,
    I have removed all the font-family in each page’s costume css but both desktop and mobile can’t show correctly.

    #226375

    Hello,

    Please provide the screen how it should be and how it is. I am checking desktop and mobile I see that the font has been applied. https://prnt.sc/uhl77i

    The same is on mobile.

    Best Regards

Viewing 16 posts - 1 through 16 (of 16 total)