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Hi,
Sorry, our security system is blocking unknown IP addresses.
Could you please provide me with your IP address so I can authorize you to log in to the back office?
Sincerely,
kad

Hi sevtra7,

I am using dynamic IPs so it’s hard to give you an exact one. I am come from Viet Nam.

Regards,

Hello,
I just disabled the security plugin for 24 hours. Tomorrow at 9:00 AM French time, the plugin will be reactivated!
Sincerely,
Kad

Hi sevtra7,

Thank you but it is expired. Please extend more than 48 hours instead.

Kind Regards,

Hi,
I just deactivated it!
Sincerely,
Kad

Hi sevtra7,

Thanks for your patience.

I tested on your site, and the orders generated randomly when I refreshed the page, which didn’t happen on my local.

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Please let me know how it goes.

Regards,

Hi,

We’ve disabled all non-essential plugins, then reorganized the categories (see Front Office!) in the attached file.

Can you rerun your tests and let us know the results?

Tomorrow, we’ll reactivate the plugins, one at a time, to find out which plugin is causing the problem!

We’ve left the security plugin disabled so you can log in to the back office.

Sincerely,

Kad

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Hi sevtra7,

I checked your site and it worked properly now.

You should reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

[Author]

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