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Footer issue

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  • #622294

    p.cris
    Participant

    Since last woodmart update on my both sites, even if the 4 widgets model is selected as it was before, only 3 are showing off.

    Added info in hidden content for more details

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    #622299

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    We have re-added the widget to the first column in Appearance -> Widgets and now it seems to work correctly. Could you please check from your end?

    Kind Regards

    #622304

    p.cris
    Participant

    That solved the issue, could you solve it on secondary site, pretty please?

    #622308

    Artem Temos
    Keymaster
    Xtemos team

    As we can see, there is no menu selected for the third widget in the footer in Appearance -> Widgets https://gyazo.com/7e5f859b87eae98c954393ad0bb25a44

    #622547

    p.cris
    Participant

    Ok, one more issue added

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    #622549

    p.cris
    Participant

    seems I cannot add the snippet here – wordfence gets me a 403 page 🙂

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    #622624

    p.cris
    Participant

    Also, is there a way to use

    #622773

    Artem Temos
    Keymaster
    Xtemos team

    Sorry, but this problem is related to additional code that is not related to our theme. Our support doesn’t cover fixing issues created by external plugins or custom codes.

    Yes, you can activate one regular license on both development and production websites.

    #622906

    p.cris
    Participant

    How to activate it on development?
    Development can be visible as secondary site (on second domain)?

    #622959

    p.cris
    Participant

    Another issue on both sites

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    #623082

    Artem Temos
    Keymaster
    Xtemos team

    You can activate the license in WoodMart -> Theme license.

    As for the fonts issue, could you please temporarily disable all plugins that are not related to our theme and switch to the parent theme?

    #623338

    p.cris
    Participant

    Hey,

    I did temporariliy disable all of the plugins, changed to parent theme woodmart, nothing changed, issue on grid page with fonts still the same.

    Also, i tried to activate as a development website on a secondary sub-domain, says: this license is in use (tried with both codes as I have two licenseses purchased).

    #623449

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please turn off all plugins so we can check this ourselves.

    As for the license, you need to deactivate old domains in your account on our website first. You can do this here https://xtemos.com/my-account/

    Kind Regards

Viewing 13 posts - 1 through 13 (of 13 total)