Forbidden You don't have permission to access this resource.

Hello,

I am trying to save the options from the theme but I am getting the error:Forbidden You don’t have permission to access this resource.

Please, check this video: https://www.awesomescreenshot.com/video/6087857?key=3ef7110e250c05a18d070f60002c5c23

How can I resolve this issue?

Thank you

Hello,

Thank you very much for choosing our theme and for contacting us.

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,

I confirm the permission for plugins deactivation and switching to the parent theme.
Credentials below.

Thank you,

Hello,

Your site is blocked: https://gyazo.com/666d3c6018993509232efd5479bc8ec4

Try to deactivate this block and check again.

Best Regards

Hello,

I have checked the web site and I can access normally (I can record a video if you need to check).

If you are trying to connect through VPN, I think, that my hosting is blocking access.

Please, try again or let me know if I have to create a ticket to the hosting contracted.

Thank you,

Hello,

I have no VPN. Please check if there is any block by country.

Best Regards

Hello,

Please, let me know from which country you are trying to connect so I can open the access.

Thank you,

Hello,

Please try to whitelist Ukraine.

Best Regards

Hello,

I have just added Ukraine to the whitelist (it can take some minutes to apply).

Let me know if it is working now.

Thank you,

Hello,

Most likely the problem was caused by the server configuration. I have changed the number of items in the row for the shop page without any problems: https://gyazo.com/dbbd3cac17aac2b280d5fc606d767af1 and https://gyazo.com/55559ba6683a4129fe5a169c0455487f

Now I change from 4 to 3 back. I have met no errors. https://gyazo.com/d1c9aaecc2867d7f88772f5ce6fcf550 and https://gyazo.com/6f7ad389b4c61f9e83e16ab72622a37a

Best Regards

[Author]

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