Formatting error, display problems

Can someone assist with this error? The site was created by a designer who I’m not in contact with, so I’m not sure if it’s something he did in the code or a problem with the template itself.

Thanks for any assistance you could give.

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

Best Regards

Ok, all plugins were deactivated as requested, but the problem remains. I will post the login info in the private message area.

Thank you for your assistance.

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Hello,

I need a user ID, admin role, password and to confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

Best Regards

Thank you for your reply. Everything’s in PC

Hello,

Please check your credentials I can not log in.

Best Regards

Hello,

The problem is caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

Best Regards

P.S please update the theme till 6.1.4

Best Regards

URL changed and Theme updated to 6.14, but did not resolve the issue.

https://inkart.net/product-category/amphibians/toads/

Please advise.

Hello,

Please check the short description of all products, it should have text, remove or correct HTML codes this causes the problem.

If you have any questions please feel free to contact us.

Best Regards

I have verified that there is no HTML code in the product description. I have swapped out other products to test, yet the problem remains. There is a problem in the coding itself, or perhaps the CSS file?

Please advise.

Hello,

Please check the product with frogs. If the problem persists, update the credentials I cannot log in.

Best Regards

1. Your direction “Please check the product with frogs” gives me no actionable information.
2. The credentials have not changed. If you cannot login, you are entering them incorrectly – as you logged in with no problem previously.

Is there another developer that can look at the issue?

Thank you.

Hello,

Sorry, I too site owner instead of the user ID, please have a look at the screen and correct all HTML https://prnt.sc/1qluqsq

If you have any questions please feel free to contact us.

Best Regards

Very good – that is the direction I needed. Thanks for your help!

We are always happy to help you, write to us when you have any difficulties or issues with our theme.

We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service

Thank you in advance

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