formatting randomly changes

Hello, can you please give some advice.

Our website, randomly, looses formatting. For ten mins here and there. Then it will be fine again without interference from us.

Pages that we have not edited or touched in days / weeks, will randomly not display correctly, or display the mobile version on the desktop etc. For example, last week it appeared our homepage was not displaying the CSS we have applied to the site to determine some formatting.

What can we do to overcome this and ensure that the website is always acting as it should when it is live and not being edited?

Today I launched a brand new product layout, and my manger viewed it to check the work, and was displayed the page in a completely incorrect way, while it was fine on a private browser on my own PC. How can we explain this and prevent it from happening?

Hello,

The issue you’re experiencing, where your website randomly loses formatting or displays the mobile layout on a desktop, is often related to caching. This can come from browser cache, website/server-level caching plugins, or even a CDN.

When updates are made or new layouts are launched, these caches may still serve old or incomplete CSS and JS files, leading to inconsistent display across devices or users. To avoid this, always clear your website, browser, and CDN caches after making changes.

If the problem continues, try disabling the cache temporarily for testing. If you have any questions feel free to contact us.

Best Regards,

[Author]

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