Free Gifts & Woocommerce All Product Subscriptions

Hi Xtemos,

After the theme update Free Gifts are not added to the cart when a visitor creates a subscription.

Could you please look into it and let me know how can I set it up properly?

Kind regards,
SP

There are some issues with Free Gifts & Woocommerce subscriptions.

Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

Hi Artem,

Please find credentials & links in the private content area.

Kind regards
SP

Could you please send us your FTP access as well?

Hi Artem,

I have installed the WP file manager plugin, which may let you access and amend the files required.

Kind regards
SP

Sorry, but we need FTP and can’t do this with file manager.

I will create the FTP credentials and get back to you later today.

Kind regards,
SP

Hi Artem,

Please find the FTP access in the private content area.

Kind regards,
SP

Hello,

You can fix it by applying patch # 647894. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

Thank you, Artem. Please close this ticket. I will create a new one for the Free Gifts and WooCommerce Product Bundle plugin issue.

Kind regards
SP

[Author]

Posts