Free Gifts WPML Issue

[nicholas-3663]

Hello,

I’m having a similar issue to this thread: https://xtemos.com/forums/topic/free-gift-is-not-adding-to-the-list/
When this thread was posted I had the issue again but it was fixed using your patch. We disabled gifts after a while and now after trying to enable them again it doesn’t work.

The website is currently running on the latest version of woodmart and wordpress. I can add the free gifts to cart in the default language (English) without any issues. If I switch to the secondary language, I can see the free gifts translated correctly and when I click “Add to cart” I get a notification that the gift has been added to my cart but it does not show up.

The only way to get free gifts to work is if I enable translation for Free Gifts, create a translated version of the gift rule but then I see each gift item twice.

If I disable translation for Free Gifts, and add the secondary language product names, it also works but again I see double products.

Should translation be enabled by default for Free Gifts or not?

• This topic was modified 3 weeks, 1 day ago by nicholas-3663.
• This topic was modified 3 weeks, 1 day ago by nicholas-3663.
• This topic was modified 3 weeks, 1 day ago by nicholas-3663.

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Hello,

I have sent the logins.

[Artem Temos]

We just tested this on your website and it works correctly. Here is a video

• This reply was modified 2 weeks, 1 day ago by Artem Temos.

Hello,

If you check in your video the gift products are showing up twice because of the translation.

Could you please send us your FTP access information so we can troubleshoot the issue?

Logins sent.

Hello,

On your test site, we configured the correct operation of free gifts with WPML. To make this work on your main site, you first need to apply patch 689275, then in the WPML settings select Not translatable for Free Gifts – https://monosnap.ai/file/SMrMIekAH7vd1zYIpZk1Fctu98x6HM
– and delete all translations for the free gift rules.”

Hello,

If I apply the patch the site gives a critical error:

2025/10/06 12:43:08 [error] 1170188#1170188: *145260 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Call to undefined function XTS\Modules\Free_Gifts\woodmart_include_files() in /home/XXXXXXX/public/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/free-gifts/class-main.php:32

Sorry, we removed the old one and created new patch – 689286

Working perfect. As always thank you for the quick fix.

You are always welcome. Feel free to contact us if you have any further questions.

[Author]

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