Free shipping bar problem

Hello, I have set up free delivery for orders reaching 10, but there is a problem as it is not working properly

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Hello,

The “Goal amount” field does not mean a number of products, it’s the amount of currency.

https://xtemos.com/docs-topic/free-shipping-progress-bar/

Kind Regards

Hello, I know that. You can see the attachments where the customer got free delivery, but they didn’t reach the free shipping goal

Hello,

Checked it on my side, and it works, here is a screenshot: https://prnt.sc/NMa_QWghcdKh

Try to clear the mobile/browser cache and recheck the issue.

Kind Regards

I have cleared the cache, but the same problem still persists.

Hello,

I made a video from your side, please check: https://take.ms/LWQOg

Mobile view: https://take.ms/sR7Ma

Try to clear the browser cache as well.

Kind Regards

“Yes, that’s the issue. The total order was 8,750, and I set free shipping for orders over 10,000. You got free shipping but didn’t reach the free shipping goal

I will record a video

In this case, set here https://take.ms/dI3i5 the 10000 value.

Kind Regards

Check this order pls, the total amount is 5,000
The customer got free shipping without reaching the free Shipping goal

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

Yes, my pleasure.

Here is the access

Hello,

It seems that the password is incorrect: https://take.ms/ABHMk , could you please check it from your side?

Thank you in advance.

Kind Regards

Hello, thank you, the issue has been resolved. It turned out that the free shipping settings in WooCommerce settings did not match the shipping settings in the theme settings.

Hello,

Understood, glad that you have found the issue.

Always remember that you can reach out to us with any questions you may have.

Have a good day!

Kind Regards

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