Home Forums WoodMart support forum Free shipping error

Free shipping error

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • #571852

    brayambeker
    Participant

    My free shipping rule is R$300.00. When adding products with a value below R$100.00, free shipping is released even though the free shipping progress bar warns that the total value has not been reached. If I exceed the value of 100, shipping calculates normally. The rule is configured correctly in the settings.

    Attachments:
    You must be logged in to view attached files.
    #571935

    Hello,

    Please follow this complete guide and check the issue:
    https://xtemos.com/docs-topic/free-shipping-progress-bar/

    Best Regards.

    #572619

    brayambeker
    Participant

    I did not understand you. I followed this step to configure my progress bar. But I am facing a problem.
    The minimum value is RS300.00 but with values ​​below R$100.00, free shipping is available!!

    #572676

    Hello,

    Navigate to Theme Settings > Shop > Free Shipping Bar > Calculation > Make Sure you have Choose “Based on WooCommerce Zones”.

    Best Regards.

    #572771

    brayambeker
    Participant

    Yes, I’m sure about it

    Attachments:
    You must be logged in to view attached files.
    #572814

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards.

    #572843

    brayambeker
    Participant

    I did what you asked me to do, but the problem remains. So I attached the log file.

    Attachments:
    You must be logged in to view attached files.
    #572846

    brayambeker
    Participant

    The log file.

    • This reply was modified 1 month, 1 week ago by brayambeker.
    Attachments:
    You must be logged in to view attached files.
    #572925

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards

    #574203

    brayambeker
    Participant

    Hello, ok, thak you.
    here are the credentials

    #574324

    Hello,

    I have checked your site and it says that “Add R$ 350.00 to your cart and get free shipping!”.
    https://ibb.co/mCNzWCq

    Then i have added the products to cart and price is increased to 350 and it is eligible for free shipping bar.
    https://ibb.co/pJgKFC2

    Best Regards.

    #574570

    brayambeker
    Participant

    Aizaz. I’m sorry, I think I’m not being clear.
    Yes, for a price above the standard (R$350.00) free shipping is OK!
    The problem I’m facing is that when the cart value is below R$100.00, free shipping is available!! This means customers can purchase products without getting full price to get free shipping.

    As you can see in the image the price is R$ 99.00 below R$ 100.00 and free shipping is available!!! And we have a notice saying that to get free shipping you need 199.00

    Attachments:
    You must be logged in to view attached files.
    #574676

    Hello,

    Please disable the CDN and remove the server cache/browser cache /site cache and check the issue.

    Best Regards.

    #574695

    brayambeker
    Participant

    Aizaz, yes, I did it and the problem continues. Do you have my credentials, can you take the tests and help me, please? I need to resolve this issue as quickly as possible because I am losing money!!

    #575219

    Hello,

    Can you please share the FTP login details of your site so I will check and solve the issue.

    Best Regards.

    #575368

    brayambeker
    Participant

    Yes, sure

    #575675

    Hello,

    Sorry, but I can’t connect to the FTP server https://monosnap.com/file/1i5EH4sDfA1acwiX3CFp9T1CekFPRK

    Can you please check and share the correct logins with the correct Host.

    Best Regards.

    #575720

    brayambeker
    Participant

    I created another login, please try

    Attachments:
    You must be logged in to view attached files.
    #575998

    Hello,

    After examining your problem in more detail, we can confidently say that the issue is related to the WooCommerce plugin. Our Free Shipping Bar functionality only takes values from this WooCommerce field (screenshot https://monosnap.com/file/gd6oBzizAjF1xqbpuF0kqZ2rOh0amy) and nothing else. The display of the field is handled by WooCommerce, and as we can see, it is not working correctly since the cart total is less than the minimum amount specified for free shipping.

    This problem can also be seen with the default WooCommerce theme – Storefront. (screenshot https://monosnap.com/file/02NUUJzIgE0MRy7wcrLJOuwS45OOMm) As you can see, the required amount has not been reached, but free shipping is already being applied.

    We also found an issue topic on WooCommerce GitHub with the same problem https://github.com/woocommerce/woocommerce/issues/45797 and as we can see, it has not been resolved yet.

    Best Regards.

Viewing 19 posts - 1 through 19 (of 19 total)