Gallery carousel

I made a gallery carousel with elementor and you can slide the images in webbrowsers.
Yesterday a client told me she could not, nothing happned. She used Safari on Mac.
I also tried with Safari on Mac and it works for me. But there must be something that is wrong in some devices. Maybe this error is happening for more people and I will not know about it…
Can you take a look and see if you can locate the error? On print screen you can see which gallery I am referring to.
Thanks.

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Hello,

Please ask the customer which Safari version she uses.

Looking forward to collaborating with you!

Kind Regards

I asked and she says version 17.3.1.

Thanks 🙂

Hello,

Yep, on my end it works well – https://gyazo.com/94b80a479920b27c52203997ff46c963

Ask her to clear the browser cache and recheck the issue.

Kind Regards

I will see notify her. Thank you.

Okay, let me know the result.

Have a good day!

Kind Regards

Hello Luke!
My client says she still can not move slide on webbrowser.

Hello,

We have checked the issue on several devices and we didn’t find any issues with that gallery. Currently, I see the warning in the console that is related to the “Distortion” functionality of the slider, I suggest you disable it now and recheck the issue. https://prnt.sc/Zaxbg_FasdfU

Also, could you please create a new page with that gallery and test that issue in that created page?

Kind Regards

About the gallery, I will leave it for now. I hope most visitors see it as they should. I can not bother the same client anymore to ask if they see it well 😉

About the slider, I changed to “slide” instead of “distortion”. And it looks like the warning is gone. Today it does not matter as I have only 1 image, but what if I have more? I like the “distortion” effect most. Is it something you will fix?

Thanks

Hello,

If you have more than 1 slide, the warning that is related to the “distortion” will not be shown. In general, that warning message that shows because you have only 1 slide will be fixed in the next update.

Kind Regards

Ok, I understand. Thanks for explaining!

Hello,

Thank you for your time. Let me know if the topic can be closed.

Have a good day!

Kind Regards

Yes, you can close this topic.
Thank you!

Hello,

Thank you for confirming. I’m glad we could provide clarity on the issue. If you have any more questions or need further assistance in the future, feel free to reach out.

Have a wonderful day!

Kind Regards

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