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Gallery not Working Properly

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  • #472910

    exis
    Participant

    The Image gallery in Product Page is not working properly. I get an error in console.

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    #473131

    Hello,

    Please deactivate all the plugins except these ones:

    Contact Form 7
    Mailchimp for WordPress
    Safe SVG
    Slider Revolution
    WooCommerce
    WPBakery Page Builder
    XTEMOS Post Types plugin

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #473448

    exis
    Participant

    Hello nothing worked of the above. I attach credentials.

    #473493

    exis
    Participant

    Hello because it’s in production, please use the staging environment

    I attach NEW Details

    PLEASE use those details

    #473895

    Hello,

    You have amended the Woocommerce file in the child theme incorrectly: woocommerce/single-product/product-image.php

    Please remove or comment on the code and check how it works, the problem would be solved.

    Best Regards

    #475094

    exis
    Participant

    Thanks the problem is fixed!

    #475515

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 7 posts - 1 through 7 (of 7 total)

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