Get instagram account id :(#100) Error

This topic has 4 replies, 2 voices, and was last updated 2 years, 6 months ago by Artem Temos.

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March 7, 2024 at 9:07 pm #547141

eb_business
Participant

Hello, when I try to connect with instagram API I get this error
Get instagram account id :(#100) Object does not exist, cannot be loaded due to missing permission or reviewable feature, or does not support this operation. This endpoint requires the ‘pages_read_engagement’ permission or the ‘Page Public Content Access’ feature or the ‘Page Public Metadata Access’ feature. Refer to https://developers.facebook.com/docs/apps/review/login-permissions#manage-pages, https://developers.facebook.com/docs/apps/review/feature#reference-PAGES_ACCESS and https://developers.facebook.com/docs/apps/review/feature#page-public-metadata-access for details.

March 8, 2024 at 10:11 am #547247

Artem Temos
Keymaster
Xtemos team

Hello,

We are sorry for the inconvenience. Our Instagram APP is currently under Facebook review. It may take a few days to solve this problem. We will notify you when Instagram starts working again.

Kind Regards

March 21, 2024 at 8:07 pm #551235

eb_business
Participant

@Artem Temos
Gentle Reminder.

March 22, 2024 at 10:21 am #551345

Artem Temos
Keymaster
Xtemos team

We are still waiting for Facebook to review our APP. Sorry for the inconvenience.

Kind Regards

March 25, 2024 at 12:46 pm #551998

Artem Temos
Keymaster
Xtemos team

Hello,

We have developed a workaround for the Instagram issue. Now, you can specify the Instagram page manually. Try to connect now and let me know if it works.

Kind Regards
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Tagged: -100%, api, error, instagram

Viewing 5 posts - 1 through 5 (of 5 total)