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Gift card plugin

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  • Author
    Posts
  • #246029

    Achkan
    Participant

    Hello

    I’ve installed the woocommerce gift cards plugin
    It’ functional on the payment page, but not on the cart page
    We can fill a gift card number but nothing happens

    When I deactivate my woodmart theme, it’s OK

    I’ve asked their support (SomeWhereWarm) and they told me to look up with you

    Please find my website link and a gift card number in the private content to test it

    Can you help me to fix it please ?

    Regards,

    #246146

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

    Best Regards

    #246149

    Achkan
    Participant

    Hello Elise

    I’ve already deactivate woodmart theme and activate Storefront
    Then everything is OK with the plugin

    Thanks

    Regards

    #246394

    Hello,

    Please provide your site admin access to the private area as well as FTP

    If you cannot keep the site without the plugins confirm the permit for us to deactivate the plugins for the while of checking what may take up to 15 minutes.

    Please confirm the permission to switch to the Storefront theme.

    Best Regards

    #247246

    Achkan
    Participant

    Hello,

    I give you access to the staging so you can deactivate the plugin and change the theme if needed.

    Please find the informations required in the private content

    Regards,

    #247248

    Achkan
    Participant

    Resend

    I’ve updated your account password

    #247420

    Helllo,

    Please find this file: wp-content/themes/woodmart/woocommerce/cart/cart.php

    Then find this line: <div class="cart-totals-section col-12 col-lg-5 col-xl-4">

    Replace it with this code: <div class="cart-totals-section col-12 col-lg-5 col-xl-4 cart-collaterals">

    We shall fix this in our nearest update.

    Best Regards

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Viewing 7 posts - 1 through 7 (of 7 total)