Google Pay and iDeal not showing on checkout page. Important issue!

[alex-7489]

Hi team. We noticed a few days after our website was live, that the options for APMs such as Sofort and iDEAL were not appearing for customer, as well as Google Pay, despite being configured correctly. These payment options DO appear in the “edit with elementor” page when editing, just not on the live site.

We weren’t sure of what could’ve caused this, so we contacted our payment merchant, who provided advice that a plugin may be a conflict. Upon us progressively disabling plugins and checking if it had been solved, we narrowed it down to the Elementor plugin. This is obviously important for the woodmart theme and functionality of the website.

I have contacted Elementor support, and they have told us this is a conflict with the WoodMart theme.

How can we resolve this? It is quite a substantial issue. Thanks.

• This topic was modified 1 year ago by alex-7489.

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

Hi, yes I have tried disabling the theme, and payment options properly appear. Unfortunately, the theme is definitely the issue.

Hello,

Please share the WP admin login details of your site so I can check and give you the possible solution.

Best Regards.

Okay, will do. Thanks a lot.

Hello,

Sorry to say, Your given login details are not working, please share the correct login details of your site.

Best Regards.

[alex-7489]

I have attached alternate details within this response. Thanks!

• This reply was modified 1 year ago by alex-7489.

Hello,

Please update the new version of the theme “WOODMART WordPress NEW: 7.3.1 RELEASED” and update the required plugin and check the issue.
https://xtemos.com/docs-topic/update-the-theme/

Hope so your issue will be resolved!

If the issue remains try to disable the custom layouts and check the issue. If the issue still remains, deactivate the third party plugins on your site and check the issue. If the issue still persists, let me know I will further check the issue on your site.

Best Regards.

Hi,

I have updated the theme to 7.3.2, unfortunately this did not fix the issue. Disabling custom layouts also did not seem to help.

Again, only when deactivating the actual Elementor plugin or the theme itself, does the issue become resolved.

Looking forward to hearing your thoughts, and what you think we can look at next.

Thanks!

Hello,

I have checked your site with the default theme and the issue still remains. It means it is not our theme issue. Please contact the plugin support in this regard they will guide you better.
Screenshot for clarification:
https://ibb.co/0Xs5M7D

Best Regards.

[Author]

Posts