Gravity form issue

Hi!
Suddenly my contact form is not visible. It happened after adding conditional logic.
Although it is working from a pop up window, but not when embeded on the page.
I read something about that the form is most likely being hidden by an inline style of “display:none”.
I hope you can help me to solve it.

Hi Pernilla,

Thanks for reaching to us.

Please add below Custom CSS code to Theme Settings > Custom CSS > Global custom CSS

.gform_wrapper{
	display: block !important;
}

Regards,

Thank you. It worked. But the form is not working properly.
The “send” button should not be visible when “jag är en person” is not selected. Also, when clicking “send” and the form is not correct filled out, the nothing happens, the warning messages are not visible (but they are if you use the contact form in the popup window)

Hi Pernilla,

Please make sure you enabled Conditional Logic on Submit button https://docs.gravityforms.com/submit-button/

I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and WooCommerce plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

If the problem persists even with the default WordPress theme, it would suggest that WoodMart theme is not the cause of the issues.

Regards,

Hello Hung.
I have enabled Conditional Logic. As I said before, it works correclty when accessing from the popup window.
I also tried with wordpress default theme as you asked, and the problem is the same.
But still, it works with woodmart theme and popup window.

Hi Pernilla,

Thanks for the updates.

If the problem still occuring with default theme, so I recommend you to contact author plugin for more details https://community.gravityforms.com/

Regards,

Ok, thanks

[Hung Pham]

Hi Pernilla,

Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

• This reply was modified 1 year, 1 month ago by Hung Pham.

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