Gray background in Product page

Hello
can you please check why that issue occurred without do any update in website, check attached photo?

Attachments:

You must be logged in to view attached files.

Hello,

Yep, but could you please provide access to the admin dashboard so I can check the settings on your website?

Thank you in advance.

Kind Regards

Please check the information in Extra information (visible to moderators only)

Hello,

Please give me the full access to the admin dashboard: https://take.ms/UwHIX

Looking forward to collaborating with you!

Kind Regards

Please check now with same password

At the moment, the password is incorrect: https://take.ms/SEXUJ

Kind Regards

Please try the below password

Please navigate to Theme Settings -> Styles and colors -> Pages background and change the “Single product background” filed here: https://take.ms/11Slp

Thank you for your time and have a good day!

Kind Regards

Thank you, its solved in some pages and some can’t even if clear cash and changing the computer to new one never visit my website before, check below link.
https://store.dcskw.com/product/glc-sx-mm/

Hello,

It’s due to your custom code in Appearance -> Additional CSS: https://take.ms/qr8Ri

Let me know if you have any questions.

Kind Regards

the code totally removed and still same some of product with gray background
https://store.dcskw.com/product/glc-sx-mmd/

thanks

That last one product that you sent me is without bg: https://take.ms/HhplCI

Try to clear the browser cache and recheck the issue.

Kind Regards

ok, i will keep check thanks

Hello,

Okay, Let me know if you have any questions.

Thank you for your time and have a good day!

Kind Regards

Hi
issue still same in some products, randmally, the screenshot is from remote PC never visit the site, https://store.dcskw.com/product/glc-lh-smd/

Attachments:

You must be logged in to view attached files.

Hello,

Seems that it’s a cache: https://take.ms/qlSav

Please disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce

Then clear the server/browser cache and recheck the issue.

Kind Regards

[Author]

Posts