Hang on IOS after pressing "back" on browser from payment gateway

Hi Support

I have an issue with some script that is running in Woodmart, that is causing a hang if a user clicks back once they have proceeded to the payment gateway.

There is a video of the issue made by the customer, here: https://legwear.co.za/video.mp4

If I look at the issue on another browser, I can see a delay in the following script:
admin-ajax.php?action=woodmart_wishlist_number – it takes up to 3 seconds.

Unfortunately there is no dev tools in IOS Chrome nor IOS emulators, so I cannot put a finger on exactly what the issue may be, so am usign the above as an indicator of where the issue might be.

Would it be possible to take a look and see what the issue could be?

Many thanks
Charles

Hi,

Try to add the following PHP code snippet to the child theme functions.php file to remove this request

function woodmart_header_block_wishlist( $return = false, $is_mobile_menu = false ) {
	ob_start();
	if ( woodmart_woocommerce_installed() && class_exists( 'YITH_WCWL' ) && ( woodmart_get_opt('header_wishlist') == 'header' || $return ) ): ?>
		<div class="woodmart-wishlist-info-widget">
			<a href="<?php echo esc_url(YITH_WCWL()->get_wishlist_url()); ?>">
				<span class="wishlist-info-wrap">
					<span class="wishlist-label">
						<?php esc_html_e( 'Wishlist', 'woodmart' ) ?>
					</span>
				</span>
			</a>
		</div>
	<?php endif;
	$out = ob_get_clean();
	if( $return ) return $out;
	echo $out;
}

Regards

Hi there

thank you – that made no difference so I removed it again.

In further testing, there was another script that appears to have demonstrated the problem:
wc-ajax=update_order_review

It was returning a -1, which according to https://docs.woocommerce.com/document/endless-loadingspinner-on-the-checkout-page/ was a cache issue.

Disabling cache in Woodmart fixed the issue.

Thanks
Charles

Hi,

What WoodMart cache did you disable? There is no any kind of cache option in our theme.

Regards

Hi

Apologies, wrong term. I disabled minification of JS files. Under performance.

Thanks
Charles

Strange, this option should not influence anything there. Do you want us to investigate the problem? In this case, we will need a step by step instruction on how to reproduce it on your website.

Hi there

I am afraid I need you to look into this. There was a woocommerce update, and the problem has crept in again.

There is a video of the steps to create – please note this is on IOS only (in Chrome, Safari, on iPhone, iPad, etc) – here: https://legwear.co.za/Video.mp4

Basically the steps to reproduce – checkout with any product, proceed to payment (but dont pay) and go back twice to the checkout screen…

I have re-added the code you supplied above, and still have minification disabled, and this error is not going away.

Many thanks
Charles

Hello,

Could you please switch to default WordPress theme and check how it works to understand is it our theme problem or caused by WooCommerce?

Regards

Hi

Thank you – not your theme 🙂

Kind regards
Charles

I guess that you don’t need to worry about that. The problem is that when you click on “Back” in the browser it returns you to the checkout page and don’t reload it (on iOS only). That is why it tries to load the data about your previous order with AJAX and can’t do this since the order is already complete. I think that your customers will not face this and hope that WooCommerce will fix it someday. 🙂

Regards

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