Have purchased the theme, but some things are not working properly

First issue is the cart page is not working on the site. also, the cart icon is not visible in the header.

On category page, there are categories being shown on the top left side alongwith the banner. We need full width banner without displaying the categories. Let us know how we can do that?

On the category page, the product grids are being shown, But right now the functionality on add to cart button showing on hover is not working, we just need to add a add to cart button on category page without any hover effect. Also, we need to change the position of the colors on that grid. How we can do that?

Hello,

Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.

We appreciate your cooperation and look forward to assisting you further.

Best regards,

https://matsyaluxury.in/product-category/new-arrivals/

when you open this category page, there no add to cart button when we hover on the product tile.

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https://matsyaluxury.in/

Here’s the link to the homepage, there has been written “cart” on the right top of the website, but when we click on it, it does nothing.

Also, we donot need written cart option, we need a bag icon (indicating cart) alongwith the search and wishlist icon on top. Let me know how can we do that?

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We are trying to add a CTA button on the main banner and need to make that button clickable, but are unable to do that, let us know how to add a button on banners.

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Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue.

Thank you in advance.

here are details

Hello,

It seems to be your hosting panel access. Could you please send us your WordPress dashboard admin username and password instead?

Kind Regards

ok Here are the details.

Hello,

Thank you. We also asked you to temporarily turn off all third-party plugins and switch to the parent theme in Appearance -> Themes.

Kind Regards

Please turn off the plugins which are not compatible with the theme.

We see that you customized our theme files already. Please remove all the customizations or update the theme to the latest version since they may be the root of the problems.

You can remove the customizations which you think are creating problems, but please make the cart button working. We also need to add payment gateaway.

We have updated the theme and disabled catalog mode on your website. Please check how it works now.

Yes, it’s working fine now. We need banners in scroller form on the top of homepage. How can we display that?

Also, how can we set up the payment method in this theme?

Yes, you can use our Banners Carousel element and add multiple banners inside to make them scroll https://gyazo.com/f0da9a70c8e360328c47fa5dcccd6cbf
As for the payment methods, this functionality is related to WooCommerce so you need to refer to its documentation for help https://woocommerce.com/documentation/woocommerce/

Kind Regards

We have added a scroller showing all the products on the homepage itself, we need a static “Add to Cart” button below the color options in the scroller. on the collection page also, we need a “Add to Cart” button for all the products. Sharing the reference image of how we want a add to cart button.

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We are trying to change some designs and adding custom css for the same. We are applying custom css in style.css file, but when we applying the css or giving the input, we are not getting any output. Please let us know how to do that?

Also, when we are trying the edit the product page, and opens it through wpbakery, it’s showing as an empty page. How can we do that?

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Hello,

Sorry, but additional CSS customizations like that are not covered by our support service.
As for the product page, could you please record a video so we can better understand how to reproduce the issue?

Kind Regards

Please check, when we are trying to edit the product page, the page is showing blank. Sharing video recording of the same.

Sharing video recording of the same.

Check attached recording

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The shop page is a functional WooCommerce page, and it can’t be edited with the WPBakery page builder directly.

Then let me know how can we edit the product page?

The same goes for the product page. You can edit with WPBakery product description only via Dashboard -> Products -> edit product.

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