Having Service unavailable and Error processing during checkout

[Yushuang]

I am constantly encountering ‘Service Unavailable’ and ‘Error Processing’ messages during checkout. Could you please help me understand what the issue might be and how to resolve it?

• This topic was modified 9 months, 3 weeks ago by Yushuang.

Hello,

Please make a full backup of your site and check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if is it our theme issue or not.

Best Regards.

The error has disappeared but I am worried it will happen again.

Hello,

I have checked your site and placed a test order. It is working fine.
Screenshot for clarification:
https://ibb.co/fFp8FN3

Best Regards.

Now we have a new issue: my client didn’t receive the order email and encountered an error.

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Hello,

500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

To Manage the emails, Navigate to WooCommerce > Settings > Emails > Manage Email notifications.
Please follow this guide:
https://woo.com/document/email-faq/

Best Regards.

[Author]

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