Header banner display

Hello, I have enabled the Header banner in the theme settings. We need to display text in a fixed way, so we can only use HTML Block to achieve it, but there are two problems: 1. Why is it not displayed on the homepage? 2. Why is the height of the notification bar in the mobile phone terminal incomplete? How to solve it?

In addition, how to turn off the shortcut buttons on the product image on the mobile phone, only display the product image, not the shopping cart and wishilist buttons floating on it, the computer version keeps the current effect unchanged, only the mobile device

In addition, how to adjust the position of the tawk.to customer service button on the mobile phone a little higher, so that it does not block the bottom navigation, nor the shopping cart button drawn on the side, but not too high from the bottom, how to adjust it, there is no setting for adjusting the position in the tawk.to settings, you may need to help specify how to customize the tawk.to position height code

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The automatic Frequently bought together
function of your theme cannot select product attributes for the second product. How can I set it so that all Frequently bought together
products can select attributes, rather than having only fixed attributes? How can I set it or add some custom code to achieve the effect we want, as shown in the screenshot

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Hi gzlongjuanfengkj,

Thanks for reaching to us.

I see you are using outdated WoodMart theme and WoodMart Core plugin, please create a dev site and update theme and core plugins to the latest version and let me know if it helps.

Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Regards,

I have uploaded the latest version of the theme. Does Woodmart Child also automatically become the latest version? Why can’t I see any difference from the original website? What has been upgraded? Has the new version solved the problems I mentioned above?

Hello, why is there a black line under the auto-play video after upgrading the theme? It wasn’t there before. How to remove this black line? Please see the screenshot and product link

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Hi gzlongjuanfengkj,

Thanks for your patience.

1. Would you mind if I deactivate extra plugins for testing? Please confirm me back.

2. There is no black line on my end, please let me know if you resolved it https://ibb.co/bmnBSWT

Regards,

Why, you can’t see the black line, it’s obvious, it didn’t exist before, it only appeared after the upgrade, you can suspend all plugins except Elementor and WooCommerce, otherwise it will affect the normal operation of the website, please help me find out what causes the black line frame and how to remove it

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Hi gzlongjuanfengkj,

Thanks for your patience.

I tested your site directly and did not see that black line. Your site is also using the latest version of WoodMart theme, please double check.

Regards,

Hello, your theme comes with Frequently bought together. How can I allow the second and third products in the bundle to also select attributes? Now only one product can select attributes, and other products cannot select attributes, as shown in the screenshot

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Hello gzlongjuanfengkj,

Thanks for your patience.

I checked the second product and currently it’s variation product https://ibb.co/SB3JftR

Please select parent / main product and double check.

Regards,

Why can’t I select the product attributes for the second product? I hope that both bundled products can select their own attributes.

Hi gzlongjuanfengkj,

Could you please record a short video so we can better understand how to reproduce the issue?

Thanks in advance.

Regards,

Unable to record video, but screenshots have proved that it is more related to your topic, how to solve the problem?

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We have installed WooPayments. We should display the Affirm installment payment information on the product page. There is already an Affirm code in the blank space, but I don’t know why it can’t be displayed.

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Hi gzlongjuanfengkj,

Thanks for your patience.

You are using Custom layouts, and WoodMart has a special widget called Hook in Elementor that you can place to your custom layout and then the plugin will be able to add its custom content there. But I don’t know which one exactly it needs. You can either try to select all hooks one by one or contact plugin developers for help.

https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

Regards,

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