Header Banner not displaying even when enabled

Hello,
I’m currently experiencing an issue with the Header Banner in the Woodmart theme. Despite having the option enabled in the Theme Settings (see attached screenshot), the banner does not appear on the front-end of the website.

This feature used to work correctly in the past, but for some time now, the banner simply doesn’t display—even though I’ve filled in both the Banner link and Banner content fields correctly and saved the settings.

I’ve already tried clearing the cache, checking the child theme’s customizations, and even disabling other header-related features, but nothing seems to solve it.

Could you please help me identify what might be preventing the banner from displaying?

Thank you in advance!

Best regards,
Giovanni Benedetti

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Hi giovidimaro,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,
Hung PD

Hello, thanks for your response.
I will share wp admin details on private content

Hi giovidimaro,

Thanks for details.

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,
Hung PD

Good morning,

Yes of course you can deactivate plugins for tests. Thanks in advance!

Hi giovidimaro,

To assist you in the best possible manner, I kindly ask that you provide me temporary FTP info (server, username, password, port) to Private Content area, I need to enable debug log and this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

Ok, I will share root acces to my vps in private content

I send file again in zip format

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Dear all, my site is down! Please help urgently to restore it

Hi giovidimaro,

Thanks for details.

I switched to parent theme and header banner showing again. Please double check your custom functions in child theme.

Regards,
Hung PD

Thank you very much. I’ll clean up the function.php of the woodmart child, and then try reactivating the same theme.
I’ll let you know if anything happens.

Hi giovidimaro,

Keep us in mind for future questions and concerns, we’re always here to help!

Regards,
Hung PD

Hi,

I’m experiencing an issue with the mobile layout of single product pages when using my child theme.

The main product image appears very small on mobile **only when the child theme is active**. However, when I switch back to the Woodmart **parent theme**, everything works perfectly — the product image displays at full width as expected.

To avoid customer impact, I’ve temporarily reactivated the parent theme. So if you check the site now, everything may look fine — but the issue happens only with the child theme.

Here’s what I’ve already tried inside the child theme:

1. Ensured that functions.php enqueues the parent styles correctly.
2. Called woodmart_enqueue_inline_style via wp_enqueue_scripts.
3. Deactivated custom WooCommerce templates like single-product.php or content-single-product.php.
4. Reviewed and removed any conflicting custom CSS.
5. Inspected the product gallery DOM and confirmed the correct HTML structure.
6. Tried to apply custom mobile styles using CSS, but it didn’t fix the issue.

Despite all this, the product image remains small only with the child theme active.

It seems that something required by Woodmart (JS/CSS or a theme initialization function) might not be triggered correctly when using the child theme — but I couldn’t identify it.

Could you please help me understand:

– What function, style, or setup is essential to ensure proper gallery display on mobile?
– Is there any special initialization required in the child theme?

Here’s an example product page:
https://albasini.cl/producto/polera-hombre-bordado-lacoste/

Thanks in advance for your help.

Best regards,
Giovanni Benedetti

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Hi giovidimaro,

Unfortunately, customization are out of our basic support. Thanks for understanding our limitations.

Regards,
Hung PD

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