Header banner not working on IE11

Hi,

Is the header compatible with IE11? It is not clickable on my end.
Thanks for checking!

Hello,

You have disabled the Header banner and it does not appear anywhere https://prnt.sc/v9dxjn

Please enable and check again or clarify the problem.

Best Regards

Hi,

Sorry. It’s on.
Regards

Hello,

I have checked in all the browsers and it is shown https://prnt.sc/v9k13v

Please clarify the problem.

Best Regards

Yes but it is not clickable as on other browsers. The close button does not work either.

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

if the problem remains, even after the plugins deactivated leave the plugins to deactivated for us to check and provide your site admin access to the private area.

Best Regards

Hi,

I deactivated all the plugins and I see several problems on IE11 (not on Mozilla, Chrome or Edge):

– the header banner in not clickable (neither the link Added not the close button)
– By default I chose the logo brands to be displayed black and white (see carrousel main page) but all have color (compare with other browser)
– When you hover the pictures on the main page, pictures are kind of lagging

Thanks for the help!
Regards,
Bertrand

Hello,

Please add this code to the Theme Settings > Custom CSS > Global:

.browser-Internet .header-banner {
		z-index: 1;
}

Best Regards

Hi,

Ok it works perfectly, thanks.
What about the others issues? See links attached in the private area.

Thanks!

Hello,

Please provide the valid credentials, the access you have provided is not workable.

Best Regards

Hello,

Thanks for checking. See private content area.

Kind regards.

Hi,

Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issues.

1.

.browser-Internet .brand-item img.woodmart-lazy-load {
	width: auto;
}

2. Following hover on brands element is done by CSS greyscale filter property which is not supported in IE11 since it is an outdated browser. Unfortunately, there are no other style alternatives to achieve a similar black & white appearance.

3.

.promo-banner.banner-hover-parallax .promo-banner-image.woodmart-lazy-load {
	 transition: none;
}

4.

.browser-Internet .mc4wp-form > div > p:first-child {
	max-width: none;
}

Best Regards

Brilliant, thanks for the excellent support!

Kind regards.
Bertrand

We are always happy to help you, write to us when you have any difficulties or issues with our theme.

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Thank you in advance

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