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Header banner not working on IE11
- This topic has 13 replies, 3 voices, and was last updated 4 years, 4 months ago by
Elise Noromit.
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AuthorPosts
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October 29, 2020 at 10:00 am #237003
BertranddesmetsWMParticipantHi,
Is the header compatible with IE11? It is not clickable on my end.
Thanks for checking!October 29, 2020 at 12:57 pm #237060
Elise NoromitMemberHello,
You have disabled the Header banner and it does not appear anywhere https://prnt.sc/v9dxjn
Please enable and check again or clarify the problem.
Best Regards
October 29, 2020 at 1:54 pm #237080
BertranddesmetsWMParticipantHi,
Sorry. It’s on.
RegardsOctober 29, 2020 at 5:23 pm #237133
Elise NoromitMemberHello,
I have checked in all the browsers and it is shown https://prnt.sc/v9k13v
Please clarify the problem.
Best Regards
October 29, 2020 at 5:30 pm #237135
BertranddesmetsWMParticipantYes but it is not clickable as on other browsers. The close button does not work either.
October 29, 2020 at 10:46 pm #237175
Elise NoromitMemberHello,
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins deactivated leave the plugins to deactivated for us to check and provide your site admin access to the private area.
Best Regards
November 10, 2020 at 12:30 pm #240446
BertranddesmetsWMParticipantHi,
I deactivated all the plugins and I see several problems on IE11 (not on Mozilla, Chrome or Edge):
– the header banner in not clickable (neither the link Added not the close button)
– By default I chose the logo brands to be displayed black and white (see carrousel main page) but all have color (compare with other browser)
– When you hover the pictures on the main page, pictures are kind of laggingThanks for the help!
Regards,
BertrandNovember 11, 2020 at 7:56 am #240637
Elise NoromitMemberHello,
Please add this code to the Theme Settings > Custom CSS > Global:
.browser-Internet .header-banner { z-index: 1; }
Best Regards
November 11, 2020 at 9:47 am #240672
BertranddesmetsWMParticipantHi,
Ok it works perfectly, thanks.
What about the others issues? See links attached in the private area.Thanks!
November 11, 2020 at 2:05 pm #240787
Elise NoromitMemberHello,
Please provide the valid credentials, the access you have provided is not workable.
Best Regards
November 11, 2020 at 3:46 pm #240811
BertranddesmetsWMParticipantHello,
Thanks for checking. See private content area.
Kind regards.
November 12, 2020 at 7:52 am #240959
Bogdan DonovanKeymasterHi,
Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issues.
1.
.browser-Internet .brand-item img.woodmart-lazy-load { width: auto; }
2. Following hover on brands element is done by CSS greyscale filter property which is not supported in IE11 since it is an outdated browser. Unfortunately, there are no other style alternatives to achieve a similar black & white appearance.
3.
.promo-banner.banner-hover-parallax .promo-banner-image.woodmart-lazy-load { transition: none; }
4.
.browser-Internet .mc4wp-form > div > p:first-child { max-width: none; }
Best Regards
November 12, 2020 at 12:18 pm #241032
BertranddesmetsWMParticipantBrilliant, thanks for the excellent support!
Kind regards.
BertrandNovember 12, 2020 at 12:40 pm #241045
Elise NoromitMemberWe are always happy to help you, write to us when you have any difficulties or issues with our theme.
We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service
Thank you in advance
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