Home Forums WoodMart support forum Header banner not working on IE11

Header banner not working on IE11

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #237003

    BertranddesmetsWM
    Participant

    Hi,

    Is the header compatible with IE11? It is not clickable on my end.
    Thanks for checking!

    #237060

    Hello,

    You have disabled the Header banner and it does not appear anywhere https://prnt.sc/v9dxjn

    Please enable and check again or clarify the problem.

    Best Regards

    #237080

    BertranddesmetsWM
    Participant

    Hi,

    Sorry. It’s on.
    Regards

    #237133

    Hello,

    I have checked in all the browsers and it is shown https://prnt.sc/v9k13v

    Please clarify the problem.

    Best Regards

    #237135

    BertranddesmetsWM
    Participant

    Yes but it is not clickable as on other browsers. The close button does not work either.

    #237175

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated leave the plugins to deactivated for us to check and provide your site admin access to the private area.

    Best Regards

    #240446

    BertranddesmetsWM
    Participant

    Hi,

    I deactivated all the plugins and I see several problems on IE11 (not on Mozilla, Chrome or Edge):

    – the header banner in not clickable (neither the link Added not the close button)
    – By default I chose the logo brands to be displayed black and white (see carrousel main page) but all have color (compare with other browser)
    – When you hover the pictures on the main page, pictures are kind of lagging

    Thanks for the help!
    Regards,
    Bertrand

    #240637

    Hello,

    Please add this code to the Theme Settings > Custom CSS > Global:

    .browser-Internet .header-banner {
    		z-index: 1;
    }

    Best Regards

    #240672

    BertranddesmetsWM
    Participant

    Hi,

    Ok it works perfectly, thanks.
    What about the others issues? See links attached in the private area.

    Thanks!

    #240787

    Hello,

    Please provide the valid credentials, the access you have provided is not workable.

    Best Regards

    #240811

    BertranddesmetsWM
    Participant

    Hello,

    Thanks for checking. See private content area.

    Kind regards.

    #240959

    Bogdan Donovan
    Keymaster

    Hi,

    Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issues.

    1.

    .browser-Internet .brand-item img.woodmart-lazy-load {
    	width: auto;
    }

    2. Following hover on brands element is done by CSS greyscale filter property which is not supported in IE11 since it is an outdated browser. Unfortunately, there are no other style alternatives to achieve a similar black & white appearance.

    3.

    .promo-banner.banner-hover-parallax .promo-banner-image.woodmart-lazy-load {
    	 transition: none;
    }

    4.

    .browser-Internet .mc4wp-form > div > p:first-child {
    	max-width: none;
    }

    Best Regards

    #241032

    BertranddesmetsWM
    Participant

    Brilliant, thanks for the excellent support!

    Kind regards.
    Bertrand

    #241045

    We are always happy to help you, write to us when you have any difficulties or issues with our theme.

    We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service

    Thank you in advance

Viewing 14 posts - 1 through 14 (of 14 total)