Header Builder > Button > “Smooth scroll” not working

Dear,

I’ve added a Button in my Header and I’ve enabled the smooth scroll on this button.

The button is working but the smooth scroll isn’t working, despite having added a value of 1000 ms in the smooth scroll time. Can you please check the link in private in desktop (top-right button)?

Thanks
Simon

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Hello,

I imported your header and changed the “Link” to the ID of the appropriate section on the page, and everything works well so most likely, the problem in the button’s link on your side.

https://monosnap.com/file/4JckTDyz9VuHNLHSYMTUFAALsEp6nJ

https://monosnap.com/file/V2k2fKJNHpINBdkp1toKJ7FDKPTOXb

Results: https://monosnap.com/file/AVCw2BJPK4myWa8udIcaIpX46S6EMs

Kind Regards

I see your test was done with Elementor.

I’m using WPBakery, not Elementor.

Hello,

In the new 7.1.0 update it is fixed. So please upload the theme to the latest update and recheck the issue.

Thanks for your time and have a great day.

Kind Regards

[Jeriss Cloud Center]

Dear Luke,

I updated to the latest version, but still it’s not working. Both the offset and the animation don’t work.

Can you please recheck? See two sites having the same problem (button top-right in the desktop header)

Thanks
Simon

• This reply was modified 1 year, 9 months ago by Jeriss Cloud Center.

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Hello,

We apologize for the inconvenience you are experiencing.

In the next update, it will be fixed.

We appreciate your patience, understanding & cooperation in this regard.

Kind Regards

Dear Luke,

Thanks for the answer.

Do you think you could deploy a “patch” so I can continue my client’s work while waiting for the next release?

Thanks
Simon

[Luke Nielsen]

Hello,

The update will be in soon. We are still testing this problem and, unfortunately, the solution is not completely ready
therefore we cannot make a patch.

We appreciate your patience, understanding & cooperation in this regard.

Kind Regards

• This reply was modified 1 year, 9 months ago by Luke Nielsen.

Problem solved, thanks!

Hello,

If you have any other questions or concerns, please do not hesitate to reach out, I’d love to help!

Wish you all the best.

Kind Regards

[Author]

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