header builder cannot be loaded correctly

Hi, I have a problem after updating 8.4.1 > 8.5.0: frontend does not load header builder: “The header builder cannot be loaded correctly. Probably, there is some JS conflict with some of the installed plugins or some issue with the header builder script. Check your JS console to debug this. Try to disable all external plugins and be sure that you have the latest version of the theme installed and then check again.”

What should I do? Thank you

Hello,

Could you please temporarily disable all plugins that are not related to our theme (including caching, optimization, and third-party WooCommerce extensions)? This will help us check if any of them are causing the issue.

After that, kindly share your WordPress admin access using the Private content field so we can investigate it directly.

We will review your setup and get back to you shortly.

Best regards

Ok. I deactivated all plugins, but the problem persists. The token is valid for 7 days. Thanks.

If you want to compare with 8.4.1 and working header builder you can access the site staging.

I tried testing on staging and it gave me this error. I don’t know if it can help you. Thanks.

Hello,

You can fix this by applying patch #720108. Please follow these steps:

1. Go to Dashboard > WoodMart > Patcher
2. Find the corresponding patch in the list
3. Click the Apply button

Please let us know if this resolves the issue.

Best regards

[cesare.cantagalli]

Thanks @Serg. However, I only need to know if you created the new user I found registered as a subscriber for testing. You can find the registered email address under “extra information.” Thanks again for a header solution.

• This reply was modified 3 weeks, 1 day ago by cesare.cantagalli.

Hello,

No, we didn’t create any users on your website. It is not our email.

Kind Regards

[Author]

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