Header builder error

Hi,
I am getting errors when i click on the header builder why is that so.
i want my logo to be changed its very difficult to know the exact way how to do it so
Kindly help asap.

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Link:

Please, update WordPress and our theme to the latest versions and switch to the parent theme.

please guide me how to do this i am very new to the wordpress

updating has now caused an issue
please help its urgent
PFB error
Warning: require_once(D:\Inetpub\vhosts\devoiritservices.com\pineandoakfactory.DevoirITServices.com\_wordpress/wp-includes/widgets/class-wp-widget-media.php): failed to open stream: No such file or directory in D:\Inetpub\vhosts\devoiritservices.com\pineandoakfactory.DevoirITServices.com\_wordpress\wp-includes\default-widgets.php on line 23

Fatal error: require_once(): Failed opening required ‘D:\Inetpub\vhosts\devoiritservices.com\pineandoakfactory.DevoirITServices.com\_wordpress/wp-includes/widgets/class-wp-widget-media.php’ (include_path=’D:\Program Files\Parallels\Plesk\Additional\PleskPHP5\PEAR’) in D:\Inetpub\vhosts\devoiritservices.com\pineandoakfactory.DevoirITServices.com\_wordpress\wp-includes\default-widgets.php on line 23

No reply ??? i am waiting sir?

We see that some files are missed now. We can’t enter your Dashboard so you need to upload all WordPress files manually via FTP. Here is step by step instruction

1. Download WordPress from here https://wordpress.org/download/

2. Upload all files from the archive except wp-content folder and wp-config.php. It is important to prevent losing your data, themes, and plugins.

3. Then try to log in to the dashboard.

Regards

[Author]

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