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Header Builder – Invalid response from the server. Check your AJAX request.

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  • #634771

    Airsoft-Kings
    Participant

    Good Day,

    First of all, I am really happy with the template and use it for years now.

    I get the below error in my Header Builder, see below and attachment.
    Invalid response from the server. Check your AJAX request.
    See the below Youtube link video for reference..

    YOUTUBE:
    https://youtu.be/J6BJAwJaW1o

    I replicate the error on a brand new fake site, it gaves the same error on my live site.

    What i have done so far on my live site.

    – Disable Plugins, except the needed ones.
    – Clear and disbale cache
    – Clear and disable CDN
    – Clear browsers, include history.
    – Use differend browser and private browsers
    – Restore backups back from 2024.. Check Databases and restore database from 2024..
    – Check Woocommerce Status – Tools and Logs, have clear and delete cache in every settings you can see.

    Thanks a lot!

    Attachments:
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    #634788

    Airsoft-Kings
    Participant

    More info in private..

    #634864

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and switch to the parent theme temporarily. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #635109

    Airsoft-Kings
    Participant

    Already put the private information in the first post..
    There are login details in the private content, you can test it out here.. if you have found the problem you can do it on the live site.

    On the FAKE test SITE i have only the below plugins activated..
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Like to hear from you

    #635177

    Artem Temos
    Keymaster

    We don’t see the problem on the staging website.
    As for the live website, please disable all plugins that are not related to our theme temporarily and also turn off 2-factor authorization.

Viewing 5 posts - 1 through 5 (of 5 total)