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Header builder not working

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  • #436703

    s106012503
    Participant

    The header builder isn’t working anymore for me. I know there is some JS error I think but since Iam not that into coding, I don’t know how to fix it so I can use it properly again.

    #436704

    s106012503
    Participant

    The header builder isn’t working. Here is the attachment.

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    #436743

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #438587

    s106012503
    Participant

    Hello,

    Thank you very much! Finally, we found the plugin which will cases this problem.

    Many thanks and best regard

    #438657

    You are welcome! We are here to help.

    Wish you a wonderful day!

Viewing 5 posts - 1 through 5 (of 5 total)

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