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Header Builder Not Working

Viewing 9 posts - 1 through 9 (of 9 total)
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  • May 13, 2020 at 12:48 pm #194646

    nlegler
    Participant

    I have tried to get the theme header builder to work. The issue comes up with a few different things such as Text. It stays on a blank page. Everything is directed to HTTPS and I have gone through the various things such as turning off all plugins not related to the theme. Please advise as this is critical.

    May 13, 2020 at 12:49 pm #194647

    nlegler
    Participant

    Attached is a screenshot of what appears

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    May 13, 2020 at 12:54 pm #194649

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and update the theme to the latest version so we can check it?

    Thank you in advance

    May 13, 2020 at 1:04 pm #194652

    nlegler
    Participant

    This is a fresh install, latest version. I mentioned in my initial post that I did disable all plugins not related to the theme and the issue stays.

    May 13, 2020 at 1:17 pm #194657

    Artem Temos
    Keymaster

    It seems to be working correctly on this website now https://gyazo.com/0813b9aadd4e532411550ee46dfe4767

    May 13, 2020 at 1:23 pm #194658

    nlegler
    Participant

    Please read my initial post.

    When clicking on the text option is where the issue is.

    View link in private content

    May 13, 2020 at 2:07 pm #194663

    Artem Temos
    Keymaster

    Thank you for the video. Please, send us your FTP access so we can check what is wrong there.

    May 13, 2020 at 3:58 pm #194701

    nlegler
    Participant

    Please see attached

    May 14, 2020 at 7:04 am #194836

    Artem Temos
    Keymaster

    We have fixed the problem on your website. Please, check how it works now.

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Viewing 9 posts - 1 through 9 (of 9 total)