header bulider option unable to delete or edit

i intsall woodmart them recently active 3 plugin
woodmart core
woocomerce
wpbakery

when i ever i go for hedaer bulder whnen i click edit or delelete my screen showing loading since 15 min then stuck kindly help me out this issue i anble to edit or delete header bulider

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Hello,

Sorry to say but your WoodMart Theme and WoodMart Core plugin isn’t updated to the latest version. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36.

Can you please once try to update your WoodMart theme and Core plugin to the latest version by following the given Theme’s Documentation link: https://xtemos.com/docs-topic/update-the-theme/ and then check back the issue again on your Site.

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow issue still persists, then please take complete Backup of your Site first, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards.

hello i follow your step aswell still same issue

Hello,

Sorry to say but your earlier provided WP-ADMIN Login details aren’t working. Can you please share valid WP-ADMIN Login details of your Site so that we can proceed further and check the issue on your Site and assist you accordingly.

Best Regards.

i sent you my login details kindly check

Hi,

I have visited your website and the header loading is working fine: https://ibb.co/hfWpPyG. https://ibb.co/FYbC8d9.

Please clear the browser cache and try again.

Best Regards.

please see video i sent you attachment

hello please check my video

Hi,

You have forgotten to attach the video. There is no video here.

Best Regards.

now please check am again sending the video
also i clear my cache even not deleted or edit showing loading error

see the attachment

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Hi,

Please see the video which i sent you: https://youtu.be/_P0mnaV89tw.
update the new version of theme “WOODMART WORDPRESS NEW: 7.1.4 RELEASED”

Please check back your Site after completely clearing the browser and server cache.

Best Regards.

[Author]

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