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Header Disappear

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • December 6, 2023 at 4:40 pm #519129

    websitetheme123
    Participant

    The header constantly disappears on my site. I couldn’t find the reason for this problem. Can you help me?

    December 6, 2023 at 5:36 pm #519156

    Hung Pham
    Keymaster

    Hi websitetheme123,

    Thanks for reaching to us.

    The header is still there on my end https://prnt.sc/PBG2kub4pfue

    Please refresh and double check.

    Regards,

    December 6, 2023 at 5:48 pm #519158

    websitetheme123
    Participant

    The title is visible now, yes, because I updated the dashboard. There were occasional disappearances, but these days it disappears more frequently and I go to the dashboard, make minor changes in the header editor, and save it again to make it appear. However, I would like to point out that this is not a permanent solution and I request help in finding the real source of the problem.

    December 7, 2023 at 7:32 am #519287

    Hung Pham
    Keymaster

    Hi websitetheme123,

    Please send me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, I will check the your problems.

    Regards,

    December 7, 2023 at 12:16 pm #519389

    websitetheme123
    Participant

    .

    December 8, 2023 at 7:17 am #519608

    Hung Pham
    Keymaster

    Hi websitetheme123,

    Admin credential is incorrect, please check again.

    https://prnt.sc/jI0ntYhG6uf5

    Regards,

    December 8, 2023 at 2:48 pm #519791

    websitetheme123
    Participant

    ..

    December 8, 2023 at 6:47 pm #519873

    Hung Pham
    Keymaster

    Hi websitetheme123,

    Thanks for the details.

    Header is showing fine on my end, please double check and let me know https://prnt.sc/wb7oCgNoLOVn

    Regards,

    December 11, 2023 at 11:24 pm #520641

    websitetheme123
    Participant

    Hi,
    Could you please log in to the site again and check? Now the header does not appear on the home page and we are starting to experience this constantly.

    Attachments:
    You must be logged in to view attached files.
    December 12, 2023 at 8:27 am #520707

    Hung Pham
    Keymaster

    Hi websitetheme123,

    Sorry that I can’t reply to you immediately due to it was midnight.

    I tested on both normal and incognite mode, header worked well https://prnt.sc/_I3NGJGimWKA https://prnt.sc/GNGOVmahrOgf

    You can also disable Mobile DOM optimization (experimental) option in Theme Settings > Performance > Other and double check. https://prnt.sc/NEd76ZnsfTVD

    Regards,

    December 27, 2023 at 10:51 am #524803

    websitetheme123
    Participant

    Hello,
    Our header menu has disappeared on our site again. Can you please review it quickly and get back to us?

    Attachments:
    You must be logged in to view attached files.
    December 27, 2023 at 12:20 pm #524858

    Hung Pham
    Keymaster

    Hi websitetheme123,

    Header is still showing fine on my end https://prnt.sc/rNOo7KU4512t

    It also worked well on my colleague side https://monosnap.com/file/tPZVdWvRJf9M0ptJsuTSk70ivl2YIj

    Regards,

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