Header is being just loading

The header of my site remains in loading mode when I try to choose a layout or modify an existing one and I cannot customize it, knowing that I can modify it and I have full access to the entire site, but only header prevents me from modifying it.

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

[mo.ali1722004]

Ok, I will send it as a private content.

• This reply was modified 1 week, 3 days ago by mo.ali1722004.

I sent you my admin details and nothing changed in my site, did you log in & investigated?

Hello,

Sorry, but the password seems to be wrong, and we can’t access your dashboard.

Kind Regards

[mo.ali1722004]

I changed the password after you delayed responding. I will send it again and change it in 12 hours.

• This reply was modified 1 week, 2 days ago by mo.ali1722004.

Hello !
Are you the real support team or is this a joke ????

Hello,

We just checked the header on your website and it works correctly. Here is a screenshot https://gyazo.com/ce462fbe9c27d69d3c65db0d37d8418c
Please test it from your end.

Kind Regards

[Author]

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