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Header Issue in my website

Viewing 20 posts - 1 through 20 (of 20 total)
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  • #627368

    pramitsarkar.work
    Participant

    after applying the patcher i get this issue in my website.
    {{.site-logo}}
    {{.wd-header-main-nav}}
    {{.wd-header-my-account}} {{.wd-header-search:not(.wd-header-search-mobile)}} {{.wd-header-wishlist}} {{.wd-header-compare}} {{.wd-header-cart}} {{.wd-header-fs-nav}}
    {{.whb-mobile-left}} {{.whb-mobile-center}} {{.whb-mobile-right}}
    showing on my website after scrolling the screen down

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    #627372

    pramitsarkar.work
    Participant

    from every device i get this issue.

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    #627374

    pramitsarkar.work
    Participant

    i downloaded the 1 day old backup and restore on my website then the issue fixed. i don’t know after applying the patcher the issue was done.

    #627418

    Boutique
    Participant

    I have the same issue. It happened after the patch installation.

    #627420

    ws-8346
    Participant

    The same here, immediately after the latest patches installed. The code appears in the div with the sticky header:
    class=”whb-sticky-header whb-clone whb-main-header {{wrapperClasses}} whb-sticked whb-scroll-down”

    #627526

    Artem Temos
    Keymaster

    Hello,

    Please clear your browser cache and test how it works. If it doesn’t help, send us your admin access so we can check.

    Kind Regards
    XTemos Studio

    #627656

    ws-8346
    Participant

    The issue has nothing to do with browser caches. The problem occures in the header settings. When under “Sticky effects” the “Slide after crolled down” is active and at the same time “Sticky header clone” is on, then the template code appears instead of the sticky header. It could be connected with some changes in the menus. A workaround is to to switch to “Stick on scroll”.
    However, the trigger was the latest patch!

    #627658

    Artem Temos
    Keymaster

    Yes, we understand that the patch causes it. But it seems that you still have outdated JS files and that is why it doesn’t work correctly.

    #627670

    ws-8346
    Participant

    Outdated JS files? Do you have a solution for the problem? Thank you

    #627683

    Artem Temos
    Keymaster

    If cache clear doesn’t help, we need your website access to see what is wrong.

    #628122

    livinggold
    Participant

    Hi, I have the same issue on my site. I’d like to add that the header issue only occurs when the user is logged in. When it is a guest and not logged in, the issue does not occur.

    #628169

    Artem Temos
    Keymaster

    Hello,

    Yes, it is also related to some cache on your website. You need to clear all the caches.

    Kind Regards

    #628431

    livinggold
    Participant

    I cleared the cache on my brower and on my website. The issue is still there.

    #628476

    Artem Temos
    Keymaster

    Hello,

    Please send us your website link so we can check.

    Kind Regards

    #628889

    livinggold
    Participant

    Sure

    #629177

    Artem Temos
    Keymaster

    We checked your website but don’t see any problems with the header. Here is a video https://gyazo.com/2687880c0e9205a75a6c7d6763a5ae4a

    #629429

    livinggold
    Participant

    It is only an issue when you are logged in as a user. You can try registering as a new user and then logging in to see the issue.

    #629520

    Artem Temos
    Keymaster

    We just tested as logged-in as well. Here is a screenshot https://gyazo.com/0c46942c17b5b05ef0a3276364a304c5

    #629774

    livinggold
    Participant

    Hi, thanks it worked when I cleared my browser’s cache. What’s interesting is that I tried that a few days ago and it didn’t work. But now it does. Anyway, thank you!

    #629851

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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