Header issues, cannot replace woodmart logo

Hello,

Having issues with the header and logo. I’ve tried to upload the logo in every single box possible to replace the woodmart logo. Have also tried to remove/change certain parts of the header. Have purged cache after but no changes upon refreshing.

I’ve imported the furniture2 demo store and thought I’d be able to make changes and swap components out a lot easier but doesn’t seem to be the case. (I am overall pretty new at this so I’m sure a lot of this is user error)

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Hello and thanks,

Do you mean all plugins in general or plugins related to the theme?

I also noticed I’m getting a security alert (exclamation mark next to domain) on mobile ever since I installed the theme, any idea what that could be?

Hello,

We mean leave plugins that come with the theme only and deactivate all other plugins temporarily.

As for the alert, could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

Ok. I’ve deactivated those plugins.

Do I need an email address from you or can I just plug one in for admin access?

The security alert only started when I moved to this current theme.

You can use any random email and share the access here, using the Private content field.

Kind Regards

Thanks, shared.

We just checked your website and it works correctly. You can change your logo via Dashboard -> WoodMart -> Header builder -> edit your default header “Header furniture 2” as shown on the screenshot https://gyazo.com/0bfeb23dfbfd02ea7e12148db041ad2d

Thanks, I’ll try that out! Must be just more playing around with the headers but I wasn’t able to really do anything with the headers when it came to manipulating/ removing any of them.

Anything about the error I’m getting on mobile?

By the way I was able to upload my logo, it just never replaced the woodmart logo.

We are glad that you were able to upload your logo.

As for the security alert, could you please temporarily switch to the default theme and test it to see if it is caused by WoodMart or not?

Kind Regards

Just switched to default and the warning went away.

Hello,

Could you please change the URL to HTTPS: https://monosnap.com/file/yf6OlvsIwslJoV6Qe57ZvLIFWZS4Tt

Then recheck the issue.

Kind Regards

Error still remains after change

Before we recommended that you change the settings to HTTPS, we saw an error with concern in the browser, but at the moment, it is not there (https://monosnap.com/file/RQKLkHyEVxwi2hG51WlfhgS3Rwj9UW). So, please check if it still exists on your end. If so, could you send a screenshot of this issue?

Hello,

It appears the error has gone away. It went away before for a day or two and then came back but I’ll assume it’s not fixed and reach back out if it becomes an issue again. Thanks!

Great, we are glad to hear that. Sure, feel free to contact us if you have any further questions.

Thanks, while I have you here I’d like to ask an unrelated question. Hopefully that isn’t an issue.

Is it possible to remove the phone number field from the add to cart/purchase area?

Hello,

Could you please send us a screesnhot and link so we can better understand what exactly you want to remove?

Kind Regards

Attached

Hello,

We will have a checkout fields manager feature in our next theme version. It will be released in a few days so then you will be able remove unnecessary fields from checkout.

As for the second issue, could you please temporarily disable all plugins that are not related to our theme and send us a link to the page where we can see this?

Kind Regards

For the initial issue I had, was it related to one of the plugins I was using?

Hello,

Yes, it might be caused by some of the installed plugins. Try to enable them one by one to identify which one causes this.

Kind Regards

I’m just going to try a different demo store and see if the issue still persists, if so what should I do? Some plugins I’d need. Do you guys have other themes that this might not be an issue with?

Issue? Does this mean all my products that I’ve imported would be deleted or just won’t be present in this store until I import them into the store?

Hello,

This message says that all the dummy content imported before will be deleted. If you imported your products aside from dummy content, it will not be touched.
As for the plugins, you need to understand which one causes the problem first.

Kind Regards

Okay, I’ve deactivated those plug ins.

Attached is the link where the issue I posted above is happening. It’s really a ton of the products though.

Would a demo store like “categories” work better where there is a main product image?

Sorry, but we don’t understand what is the issue on this page. Could you please clarify or send us some screenshots?

Kind Regards

I’ve also discovered another issue with the products and I’m starting to think maybe this particular demo store doesn’t work for what I’m trying to do. In this video you’ll see that the product photo gets added twice and also when you select the style you want, it always replaces the first photo.

https://monosnap.com/file/UKG09ekKdY3YDguSaPiA9lrbRUBghU

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

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