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Header issues on mobile version – menu tab and sticky menu not working

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  • #426045

    emanuele
    Participant

    Good evening, I am experiencing the following two issues:

    1 – On the mobile version, the tab MENU is not responding, it does not even open the menu.
    2 – On the mobile version, the header does not stick while scrolling down the page, despite the fact that the option “Make it sticky” is on.

    looking forward to hearing from you,

    Regards

    Emanuele

    #426099

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

Viewing 2 posts - 1 through 2 (of 2 total)